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Is the entire message system down?

Active Member
Imran H Member Since: Apr 20, 2016
11 of 30

Now I'm facing the same problem.



check my attachment.


can u please let me know why i see this. 

Active Member
Patrick H Member Since: Apr 20, 2016
12 of 30

I keep getting a blank screen when trying to access my messages, and I am not not able to access any of my messages. I'm not really sure what is going on. 

Community Guru
Katrina B Member Since: Jan 9, 2011
13 of 30

It's a known problem and they're working to fix it. 

"Fairness is giving all people the treatment they earn and deserve. It doesn't mean treating everyone alike-Coach John Wooden"
Active Member
Chet H Member Since: Apr 20, 2016
14 of 30

The messages system seems to have crashed on me. Whenever I try to access it I get an error, and it begins to run diagnostics.  It prompts me to send an error report, then wont send the error report.

Community Guru
Maria A Member Since: Apr 6, 2016
15 of 30
This happened to me on my Mac (OS X) since yesterday. I uninstalled, reinstalled, and then it started working a few minutes later.
Community Guru
Maria A Member Since: Apr 6, 2016
16 of 30
Mine is also down. Maybe UpWork can notify clients or something so they don't think freelancers aren't doing their jobs and effect any JSSs or anything.
Community Leader
Christopher B Member Since: Jul 11, 2015
17 of 30

I was disconnected and then a message came up:


" Connection lost. Retrying in: 548 seconds."


LOL, only 9.5 minutes and all should be OK.

Community Guru
Olga Q Member Since: Sep 5, 2012
18 of 30




Screen Shot 2016-04-20 at 20.34.47.png


Imagine how many more if you could always count on the system...

Active Member
Barbara S Member Since: Sep 15, 2015
19 of 30

I cannot get into my messages. Keeps telling me to reload. and send a report. I've got an important file I need to send to my client asap. He's waiting on it and I have no way to contact him. 

Active Member
Anna E Member Since: Apr 20, 2016
20 of 30

I haven't been able to send any messages either!