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Is there a phone number or email address you can contact Customer service at?

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Active Member
Kenneth S Member Since: Oct 17, 2017
1 of 17

If you want to contact someone about your account is there an email or phone number to contact them with? 

Community Guru
Pandora H Member Since: May 11, 2010
2 of 17

You should try to submit a help ticket, which is the NORMAL, accepted way to request support.

 

Help desk:  https://support.upwork.com

 

If You have trouble submitting a ticket (sometimes people have trouble), then wait for a mod to respond to this thread.

Active Member
jeff e Member Since: Apr 9, 2018
3 of 17

I have an account with Upwork.  I am trying to hire someone and the system won't let me.  Please let me know what I need to do to correct the situation.  Its rediculously difficult to get a quick answer out of you guys.

 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 17

Hi Jeff,

Our team has already reached out to you via ticket with more details, you can access your tickets on this Link. If you have any questions feel free to post them on your ticket and our team will assist you further. Thank you!


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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
5 of 17

Hi Kenneth,

 

You can follow the link Pandora provided, click Help button and submit a help request after sharing some information about the issue you are having. Alternatively, you can post your question here and we'll be happy to help.

~ Valeria
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Active Member
Michael S Member Since: Sep 2, 2017
6 of 17

I can not open a ticket following this link. For me right now it appears as i can not get in contact with you about my problem. Please provide me with a way to reach out to the support.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
7 of 17

Hi Michael,

One of our agents will reach out to you directly and assist you further, thank you!


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Active Member
Michael S Member Since: Sep 2, 2017
8 of 17

Highly needed and much apprechiated. Smiley Happy

Active Member
Ehren V Member Since: Feb 26, 2018
9 of 17

I am having the same issue as Michael. Why does it seem that, after a full year, this issue re: contacting support still is unsolved?

Moderator
Goran V Moderator Member Since: Mar 24, 2017
10 of 17

Hi Ehren,

Please refer to the ticket that our team sent to you, if you have any questions please post them directly on your ticket and our team will assist you further. You can access your tickets on this Link, thank you!


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