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Re: Is there a phone number or email address you can contact Customer service at?

Active Member
Ehren V Member Since: Feb 26, 2018
11 of 19

I am having the same issue as Michael. Why does it seem that, after a full year, this issue re: contacting support still is unsolved?

Goran V Moderator Member Since: Mar 24, 2017
12 of 19

Hi Ehren,

Please refer to the ticket that our team sent to you, if you have any questions please post them directly on your ticket and our team will assist you further. You can access your tickets on this Link, thank you!

Active Member
Jeffrey Rolf L Member Since: Mar 26, 2018
13 of 19

I have tried unsuccessfully for a way to get in touch by phone or to file a ticket for at least 20 minutes. 


I need to resolve an issue with my account.

**Edited for Community Guidelines**


Community Guru
Nina K Member Since: Nov 29, 2017
14 of 19

Hi Jeffrey,

We'll have one of our representatives reach out to you directly to assist you. You should be hearing from them very shortly.

Active Member
Ehren V Member Since: Feb 26, 2018
15 of 19

The "Get Help" button keeps disappearing on my browser.  It's there one second but when I try to click on it, it disappears. I can't submit a ticket cause I can't even make it that far. Is anyone else having this issue? 

Why is it so difficult to get assistance?

**Edited for Community Guidelines**

Active Member
Dahlia F Member Since: Mar 28, 2018
16 of 19

Hi how do I switch my account from freelancer to wanting to hire somebody?




Goran V Moderator Member Since: Mar 24, 2017
17 of 19

Hi Dahila,

In order to open a client account follow this steps: 

  1. Click the Accounts menu and choose Settings.
  2. Click the Create a company link at the bottom of the settings list on the left.
  3. Choose Create a client company.

If you need further help let me know, thank you!

Active Member
Kuppanna R Member Since: Mar 24, 2019
18 of 19
Upwork not opening whats issue
Avery O Moderator Member Since: Nov 23, 2015
19 of 19

Hi Kuppanna, 

A member of the Customer Support Team will get in touch with you to assist you with verifying your email address.