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Re: Is there a phone number or email address you can contact Customer service at?

Active Member
Ehren V Member Since: Feb 26, 2018
21 of 27

The "Get Help" button keeps disappearing on my browser.  It's there one second but when I try to click on it, it disappears. I can't submit a ticket cause I can't even make it that far. Is anyone else having this issue? 

Why is it so difficult to get assistance?

**Edited for Community Guidelines**

Active Member
Dahlia F Member Since: Mar 28, 2018
22 of 27

Hi how do I switch my account from freelancer to wanting to hire somebody?




Goran V Moderator Member Since: Mar 24, 2017
23 of 27

Hi Dahila,

In order to open a client account follow this steps: 

  1. Click the Accounts menu and choose Settings.
  2. Click the Create a company link at the bottom of the settings list on the left.
  3. Choose Create a client company.

If you need further help let me know, thank you!

Active Member
Kuppanna R Member Since: Mar 24, 2019
24 of 27
Upwork not opening whats issue
Avery O Moderator Member Since: Nov 23, 2015
25 of 27

Hi Kuppanna, 

A member of the Customer Support Team will get in touch with you to assist you with verifying your email address. 

Active Member
Maria P Member Since: Oct 20, 2019
26 of 27

I'm stuck in a very annoying bug loop on your website! I'm required to verify my email and when I click on the link in the email I get redirected to the following message:


"This email verification link has expired or is incorrect.

We have sent a new verification link to

Use this new link to verify your email address."


Despite the fact that I immediately click again and again on the link in the ever increasing number of verification emails in my inbox, it always displays the same message!

Even more annoying is the fact that when I land on your Support page in about 5 seconds I am again redirected to my profile for no apparent reason. Therefore I cant even register a ticket the normal way! Rest assured I tried 3 different browsers (Chrome, Firefox, Explorer) and the same happens on all of them. Check your site for bugs, it’s ridiculous!

Aleksandar D Moderator Member Since: Mar 23, 2019
27 of 27

Hi Maria,


I'm sorry for the inconvenience this has caused you. One of our team members will reach out directly via email to assist you further with verifying your email address.


Thank you.

~ Aleksandar