Is there a phone number or email address you can contact Customer service at?

[Kenneth S]

If you want to contact someone about your account is there an email or phone number to contact them with? 

[Pandora H]

You should try to submit a help ticket, which is the NORMAL, accepted way to request support.

Help desk:  https://support.upwork.com

If You have trouble submitting a ticket (sometimes people have trouble), then wait for a mod to respond to this thread.

[jeff e]

I have an account with Upwork.  I am trying to hire someone and the system won't let me.  Please let me know what I need to do to correct the situation.  Its rediculously difficult to get a quick answer out of you guys.

[Goran V]

Hi Jeff,

Our team has already reached out to you via ticket with more details, you can access your tickets on this Link. If you have any questions feel free to post them on your ticket and our team will assist you further. Thank you!

[Patrick G]

Why the HELL is it impossible to con tact you guys. I've never met a company with such a terrible support. For some reason i can not verify my card, because i've entered the currency in danish kroner. After 2 or 3 attempts I was told by your system to contact support. However The options i have is 1. A generic chat bot . with 4 or 5 default answers and a community that can opviously not help me verifying my card. I will take my business elsewhere, and truly hope that you will try to improve the culture in your company. 

[Joanne Marie P]

Hi Patrick,

One of our team members will reach out and assist you further in verifying your credit card via support ticket. Thank you!

[Valeria K]

Hi Kenneth,

You can follow the link Pandora provided, click Help button and submit a help request after sharing some information about the issue you are having. Alternatively, you can post your question here and we'll be happy to help.

[Michael S]

I can not open a ticket following this link. For me right now it appears as i can not get in contact with you about my problem. Please provide me with a way to reach out to the support.

[Goran V]

Hi Michael,

One of our agents will reach out to you directly and assist you further, thank you!

[Michael S]

Highly needed and much apprechiated.