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Re: Is there a phone number or email address you can contact Customer service at?

bc4f79e9
Active Member
Dana H Member Since: May 19, 2020
21 of 41

I need to talk to someone at Upwork about how to get applicants only from MA

Please send me a phone number

Your ticket system is NOT helpful

 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
22 of 41

Hi Dana,

 

I`m sorry about the inconvenience this had caused you. One of our team members will reach out to you via ticket as soon as possible and assist you further with your job posts. Thank you.

~ Goran
Upwork
c2184ad5
Active Member
Ray H Member Since: Jun 30, 2019
23 of 41

Hi

 

How do you submit a ticket? I can access old requests but cant see a create option?

 

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
24 of 41

Hi Ray,

 

You can request help by clicking on the question mark icon located at the bottom right corner of this page and provide information about your account type as well as the issue you need help with. *Note: you must be logged in to see this option. If you don't receive the information you're looking for, you can click the "thumbs down" button to see more support options.
 
That said, please feel free to let us know more details here and we'll be happy to help!
~Andrea
Upwork
kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
25 of 41

Hi Kenneth,

 

You can follow the link Pandora provided, click Help button and submit a help request after sharing some information about the issue you are having. Alternatively, you can post your question here and we'll be happy to help.

~ Valeria
Upwork
michael_schwaner
Active Member
Michael S Member Since: Sep 2, 2017
26 of 41

I can not open a ticket following this link. For me right now it appears as i can not get in contact with you about my problem. Please provide me with a way to reach out to the support.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
27 of 41

Hi Michael,

One of our agents will reach out to you directly and assist you further, thank you!

~ Goran
Upwork
michael_schwaner
Active Member
Michael S Member Since: Sep 2, 2017
28 of 41

Highly needed and much apprechiated. Smiley Happy

ehren-vance
Active Member
Ehren V Member Since: Feb 26, 2018
29 of 41

I am having the same issue as Michael. Why does it seem that, after a full year, this issue re: contacting support still is unsolved?

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
30 of 41

Hi Ehren,

Please refer to the ticket that our team sent to you, if you have any questions please post them directly on your ticket and our team will assist you further. You can access your tickets on this Link, thank you!

~ Goran
Upwork
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