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Re: Is there a phone number or email address you can contact Customer service at?

Active Member
Kenneth S Member Since: Oct 17, 2017
1 of 28

If you want to contact someone about your account is there an email or phone number to contact them with? 

Community Guru
Pandora H Member Since: May 11, 2010
2 of 28

You should try to submit a help ticket, which is the NORMAL, accepted way to request support.


Help desk:


If You have trouble submitting a ticket (sometimes people have trouble), then wait for a mod to respond to this thread.

Active Member
jeff e Member Since: Apr 9, 2018
3 of 28

I have an account with Upwork.  I am trying to hire someone and the system won't let me.  Please let me know what I need to do to correct the situation.  Its rediculously difficult to get a quick answer out of you guys.


Goran V Moderator Member Since: Mar 24, 2017
4 of 28

Hi Jeff,

Our team has already reached out to you via ticket with more details, you can access your tickets on this Link. If you have any questions feel free to post them on your ticket and our team will assist you further. Thank you!

Active Member
Patrick G Member Since: Oct 6, 2019
5 of 28

Why the HELL is it impossible to con tact you guys. I've never met a company with such a terrible support. For some reason i can not verify my card, because i've entered the currency in danish kroner. After 2 or 3 attempts I was told by your system to contact support. However The options i have is 1. A generic chat bot . with 4 or 5 default answers and a community that can opviously not help me verifying my card. I will take my business elsewhere, and truly hope that you will try to improve the culture in your company. 

Joanne Marie P Moderator Member Since: Nov 26, 2017
6 of 28

Hi Patrick,


One of our team members will reach out and assist you further in verifying your credit card via support ticket. Thank you!

Active Member
Aneel S Member Since: Aug 24, 2020
7 of 28



Today I checked a job post on work. I know that freelancers cantshare email id with clients but can you tell me are freelancers allowed toshare their email id in response to a question on upwork like question of What si your email id was asked in a job post?






Joanne Marie P Moderator Member Since: Nov 26, 2017
8 of 28

Hi Aneel,


With the recent changes to Upwork TOS, all communications should be done via Upwork messaging. It is not allowed to communicate outside of Upwork before a contract is placed. We realize that some tools and services require the sharing of an email address to gain access. If you require access to a system before a contract starts, you may share your email address for the sole purpose of gaining access to a system. All communications, however, must still take place on the Upwork platform.

Active Member
Jenah L Member Since: Nov 17, 2020
9 of 28

I, too, will be taking my business elsewhere because of this issue. I have been using Upwork for years and have always loved it, but there is no one to help with a problem that is now keeping me from making money, so what other choice is there but to leave? I don't understand how they have no real people available to help their clients. Very unprofessional, if you ask me.

Active Member
Dana H Member Since: May 19, 2020
10 of 28

I need to talk to someone at Upwork about how to get applicants only from MA

Please send me a phone number

Your ticket system is NOT helpful