Oct 17, 2017 12:48:47 PM by Kenneth S
Oct 17, 2017 01:11:47 PM by Pandora H
You should try to submit a help ticket, which is the NORMAL, accepted way to request support.
Help desk: https://support.upwork.com
If You have trouble submitting a ticket (sometimes people have trouble), then wait for a mod to respond to this thread.
Oct 6, 2019 11:59:10 AM by Patrick G
Why the HELL is it impossible to con tact you guys. I've never met a company with such a terrible support. For some reason i can not verify my card, because i've entered the currency in danish kroner. After 2 or 3 attempts I was told by your system to contact support. However The options i have is 1. A generic chat bot . with 4 or 5 default answers and a community that can opviously not help me verifying my card. I will take my business elsewhere, and truly hope that you will try to improve the culture in your company.
Oct 6, 2019 03:45:48 PM by Joanne Marie P
Hi Patrick,
One of our team members will reach out and assist you further in verifying your credit card via support ticket. Thank you!
Aug 25, 2020 06:16:13 PM by Aneel S
Hi,
Today I checked a job post on work. I know that freelancers cantshare email id with clients but can you tell me are freelancers allowed toshare their email id in response to a question on upwork like question of What si your email id was asked in a job post?
Best,
AS
Aug 25, 2020 10:20:14 PM by Joanne Marie P
Hi Aneel,
With the recent changes to Upwork TOS, all communications should be done via Upwork messaging. It is not allowed to communicate outside of Upwork before a contract is placed. We realize that some tools and services require the sharing of an email address to gain access. If you require access to a system before a contract starts, you may share your email address for the sole purpose of gaining access to a system. All communications, however, must still take place on the Upwork platform.
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