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Is there a phone number or email address you can contact Customer service at?

Active Member
Jeffrey Rolf L Member Since: Mar 26, 2018
11 of 17

I have tried unsuccessfully for a way to get in touch by phone or to file a ticket for at least 20 minutes. 


I need to resolve an issue with my account.

**Edited for Community Guidelines**


Community Guru
Nina K Member Since: Nov 29, 2017
12 of 17

Hi Jeffrey,

We'll have one of our representatives reach out to you directly to assist you. You should be hearing from them very shortly.

Active Member
Ehren V Member Since: Feb 26, 2018
13 of 17

The "Get Help" button keeps disappearing on my browser.  It's there one second but when I try to click on it, it disappears. I can't submit a ticket cause I can't even make it that far. Is anyone else having this issue? 

Why is it so difficult to get assistance?

**Edited for Community Guidelines**

Active Member
Dahlia F Member Since: Mar 28, 2018
14 of 17

Hi how do I switch my account from freelancer to wanting to hire somebody?




Goran V Moderator Member Since: Mar 24, 2017
15 of 17

Hi Dahila,

In order to open a client account follow this steps: 

  1. Click the Accounts menu and choose Settings.
  2. Click the Create a company link at the bottom of the settings list on the left.
  3. Choose Create a client company.

If you need further help let me know, thank you!

Active Member
Kuppanna R Member Since: Mar 24, 2019
16 of 17
Upwork not opening whats issue
Avery O Moderator Member Since: Nov 23, 2015
17 of 17

Hi Kuppanna, 

A member of the Customer Support Team will get in touch with you to assist you with verifying your email address.