Is there a phone number or email address you can contact Customer service at?

[Goran V]

Hi Michael,

One of our agents will reach out to you directly and assist you further, thank you!

[Michael S]

Highly needed and much apprechiated.

[Ehren V]

I am having the same issue as Michael. Why does it seem that, after a full year, this issue re: contacting support still is unsolved?

[Goran V]

Hi Ehren,

Please refer to the ticket that our team sent to you, if you have any questions please post them directly on your ticket and our team will assist you further. You can access your tickets on this Link, thank you!

[Jeffrey Rolf L]

I have tried unsuccessfully for a way to get in touch by phone or to file a ticket for at least 20 minutes. 

I need to resolve an issue with my account.

**Edited for Community Guidelines**

[Nina K]

Hi Jeffrey,

We'll have one of our representatives reach out to you directly to assist you. You should be hearing from them very shortly.

[Ehren V]

The "Get Help" button keeps disappearing on my browser.  It's there one second but when I try to click on it, it disappears. I can't submit a ticket cause I can't even make it that far. Is anyone else having this issue? 

Why is it so difficult to get assistance?

**Edited for Community Guidelines**

[Dahlia F]

Hi how do I switch my account from freelancer to wanting to hire somebody?

Thanks

Dahlia

[Goran V]

Hi Dahila,

In order to open a client account follow this steps: 

1. Click the Accounts menu and choose Settings.
2. Click the Create a company link at the bottom of the settings list on the left.
3. Choose Create a client company.

If you need further help let me know, thank you!

[Kuppanna R]

Upwork not opening whats issue