Is there a phone number or email address you can contact Customer service at?

[Ehren V]

I am having the same issue as Michael. Why does it seem that, after a full year, this issue re: contacting support still is unsolved?

[Goran V]

Hi Ehren,

Please refer to the ticket that our team sent to you, if you have any questions please post them directly on your ticket and our team will assist you further. You can access your tickets on this Link, thank you!

[Jeffrey Rolf L]

I have tried unsuccessfully for a way to get in touch by phone or to file a ticket for at least 20 minutes. 

I need to resolve an issue with my account.

**Edited for Community Guidelines**

[Nina K]

Hi Jeffrey,

We'll have one of our representatives reach out to you directly to assist you. You should be hearing from them very shortly.

[Ehren V]

The "Get Help" button keeps disappearing on my browser.  It's there one second but when I try to click on it, it disappears. I can't submit a ticket cause I can't even make it that far. Is anyone else having this issue? 

Why is it so difficult to get assistance?

**Edited for Community Guidelines**

[Dahlia F]

Hi how do I switch my account from freelancer to wanting to hire somebody?

Thanks

Dahlia

[Goran V]

Hi Dahila,

In order to open a client account follow this steps: 

1. Click the Accounts menu and choose Settings.
2. Click the Create a company link at the bottom of the settings list on the left.
3. Choose Create a client company.

If you need further help let me know, thank you!

[Kuppanna R]

Upwork not opening whats issue

[Avery O]

Hi Kuppanna, 

A member of the Customer Support Team will get in touch with you to assist you with verifying your email address. 

[Maria P]

I'm stuck in a very annoying bug loop on your website! I'm required to verify my email and when I click on the link in the email I get redirected to the following message:

"This email verification link has expired or is incorrect.

We have sent a new verification link to xxxx@xxxxxxxxxxxx.uk.

Use this new link to verify your email address."

Despite the fact that I immediately click again and again on the link in the ever increasing number of verification emails in my inbox, it always displays the same message!

Even more annoying is the fact that when I land on your Support page in about 5 seconds I am again redirected to my profile for no apparent reason. Therefore I cant even register a ticket the normal way! Rest assured I tried 3 different browsers (Chrome, Firefox, Explorer) and the same happens on all of them. Check your site for bugs, it’s ridiculous!