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Is there a phone number or email address you can contact Customer service at?

hylian_harpy
Active Member
Jenah L Member Since: Nov 17, 2020
11 of 33

I, too, will be taking my business elsewhere because of this issue. I have been using Upwork for years and have always loved it, but there is no one to help with a problem that is now keeping me from making money, so what other choice is there but to leave? I don't understand how they have no real people available to help their clients. Very unprofessional, if you ask me.

26676fd5
Active Member
Heidi K Member Since: Mar 23, 2021
12 of 33

I AGREE HORRIBLE SUPPORT SYSTEM...CANT GET A TEXT AN EMAIL OR A PHONE CALL TO YOU

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
13 of 33

Heidi K wrote:

I AGREE HORRIBLE SUPPORT SYSTEM...CANT GET A TEXT AN EMAIL OR A PHONE CALL TO YOU


Just ask your question here!

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
14 of 33

Hi Heidi,

 

Could you please share with us your concern so that we can assist you accordingly or have the correct support team assist you?

 

Thank you.


~ Bojan
Untitled
bc4f79e9
Active Member
Dana H Member Since: May 19, 2020
15 of 33

I need to talk to someone at Upwork about how to get applicants only from MA

Please send me a phone number

Your ticket system is NOT helpful

 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
16 of 33

Hi Dana,

 

I`m sorry about the inconvenience this had caused you. One of our team members will reach out to you via ticket as soon as possible and assist you further with your job posts. Thank you.


Untitled
kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
17 of 33

Hi Kenneth,

 

You can follow the link Pandora provided, click Help button and submit a help request after sharing some information about the issue you are having. Alternatively, you can post your question here and we'll be happy to help.

~ Valeria
Untitled
michael_schwaner
Active Member
Michael S Member Since: Sep 2, 2017
18 of 33

I can not open a ticket following this link. For me right now it appears as i can not get in contact with you about my problem. Please provide me with a way to reach out to the support.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
19 of 33

Hi Michael,

One of our agents will reach out to you directly and assist you further, thank you!


Untitled
michael_schwaner
Active Member
Michael S Member Since: Sep 2, 2017
20 of 33

Highly needed and much apprechiated. Smiley Happy

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