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Is there a phone number or email address you can contact Customer service at?

Active Member
Jeffrey Rolf L Member Since: Mar 26, 2018
11 of 17

I have tried unsuccessfully for a way to get in touch by phone or to file a ticket for at least 20 minutes. 

 

I need to resolve an issue with my account.

**Edited for Community Guidelines**

 

Community Guru
Nina K Member Since: Nov 29, 2017
12 of 17

Hi Jeffrey,

We'll have one of our representatives reach out to you directly to assist you. You should be hearing from them very shortly.

~Nina
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Active Member
Ehren V Member Since: Feb 26, 2018
13 of 17

The "Get Help" button keeps disappearing on my browser.  It's there one second but when I try to click on it, it disappears. I can't submit a ticket cause I can't even make it that far. Is anyone else having this issue? 

Why is it so difficult to get assistance?

**Edited for Community Guidelines**

Active Member
Dahlia F Member Since: Mar 28, 2018
14 of 17

Hi how do I switch my account from freelancer to wanting to hire somebody?

 

Thanks

Dahlia

Moderator
Goran V Moderator Member Since: Mar 24, 2017
15 of 17

Hi Dahila,

In order to open a client account follow this steps: 

  1. Click the Accounts menu and choose Settings.
  2. Click the Create a company link at the bottom of the settings list on the left.
  3. Choose Create a client company.

If you need further help let me know, thank you!


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Active Member
Kuppanna R Member Since: Mar 24, 2019
16 of 17
Upwork not opening whats issue
Moderator
Avery O Moderator Member Since: Nov 23, 2015
17 of 17

Hi Kuppanna, 

A member of the Customer Support Team will get in touch with you to assist you with verifying your email address. 


-Avery
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