Is there a problem with the client's payment methods?

[riaroxanne]

All the clients that posted jobs (matching my keywords) in the last hour seem to have their payment method unverified, even though they have reviews and they have spent money on Upwork. Is there a problem?

[g_vasilevski]

Hi Ria,

Please send me a PM with the job posting links and I will investigate this further, thank you.

[guar47]

Hello guys!

I noticed strange thing today. A lot of client in the job feed have `Payment unverified` badge. But when you go into the job description, they have verification. Is it some bug or something change?

Thanks.

[g_vasilevski]

Hi Dmitrii,

Please send me a PM with a few examples and our team will investigate this further, thank you for reporting.

[guar47]

I sent you the links. In the list it looks like this:

**Edited for Community Guidelines**

[coderpradp]

This is a strange issue I am having as well, all the jobs posted are from the clients who have unverified payments. When I use Payment Verified filter, the last job posted is about 3 hours ago, which seems strange. There might be some issue with upwork.

Edit: They have payment verified, only the badge is showing unverified which is affecting the search list when using payment verified filter.

[g_vasilevski]

Hi All,

Just to confirm that this is a known issue and our team is working on solving it as soon as possible, thank you for reporting.

[petra_r]

Goran, what is the point of making forum members take screenshots?

ALL clients are showing as unverified. You can check by simply looking at any job feed. What would be the point of screenshots, and if you need screenshots for some peculiar reason, you may take some yourself.

You're paid to jump through hoops like that, we are not 😉

No offence, but seriously.... EVERY job posting shows the clients as unverified.

[g_vasilevski]

Hi Petra,

None taken.
Yes, after double checking several job feeds I found that it is not a problem with only a few job postings.

[roman-m]

Hello everybody

At the moment, all posts of work for me as Payment unverified. I do not know maybe this is some kind of a problem on the server.

Who then has the same problem?

Look at the pictures from the screen.

[barada00]

---

@Roman M wrote:

Hello everybody

At the moment, all posts of work for me as Payment unverified. I do not know maybe this is some kind of a problem on the server.

Who then has the same problem?

Look at the pictures from the screen.

---

 They are aware of the problem and their technicians are working around the clock to fix it.

[petra_r]

---

@Baris A wrote:

---

 their technicians are working around the clock to fix it.

---

 Subtle sarcasm is the best 🙂

[jcullinan]

---

@Goran V wrote:

Hi Petra,

None taken.
Yes, after double checking several job feeds I found that it is not a problem with only a few job postings.

---

The point is that your automatic response to any report similar to this is to ask for screenshots instead of checking FIRST to see if it's a site-wide problem. Instead, you throw the burden of proof to the user, wasting everyone's time.

[bodhrohan]

There are no more new verified job posts showinf on my feed. Last feed was from 22 hours ago. Though I can see unverified job feed working and updating fine but verfied job post have kind of stoped updating.
**Edited for Community Guidelines**
not able to contact via emailThere is one more weird issue,i am not even able to contact Upwork support through email. Button is not active.  

Please help me out. Excuse me for any mistakes.

Thank you,
Rohan Bodh

[cartrellgeneral]

Is anyone else experiencing numerous glitches with Upwork's system?

I just reported a glitch regarding all jobs showing up as unverified payment and was told they already know about it. About two weeks ago, I reported a glitch in the community forum and was told that the bug is extensive and it will take some to correct.

Every time I report something, there is an excuse. Is anyone else having problems?

[jagankvel]

Hi

When i search any job in upwork it showing all clients payment "Unverified", at the same time when i click to propose same job it showing like "This client has a verified payment method with upwork" 

For more clarification see below, 

anyone facing like this..? 

Thanks

jagan.k

[wendy_writes]

OOOPs - seems something went badly amiss when Upwork "performed maintenance" the other day.

Mods, are you aware of this?

Jagan, I've flagged your post to get a moderator to comment -

[jagankvel]

Yes, Thanks for your information, 

[aocumen]

Hi Jagan, and Wendy, 

I merged your thread to this masterthread where other users have also experienced the same issue. This is a known issue and our engineers are looking into it.

Please also see Valeria's post above for more information. 

[amberly-herbert]

only Unverified payment job is displaying on my Job post Feeds.

And no update on new jobs or verified payment jobs.Please I need help. 

[amberly-herbert]

All job displaying on my job feed are all payment Unverified.

And no update of any new job.

I need help.

[amberly-herbert]

Since my account have been verified

I have gotten no new updates of  verified Jobs or unverified.

I am confuse about the response am getting  from the community. I have change my setting as requested, yet it is still as before.

[drowzzy221]

Hello,

I'm facing a similar issue. The verified jobs that are showing have either been renewed in the past few hours or posted around 21 hours ago. Please find the screenshots attached herewith. Is Upwork payment verification being updated or something? I'm apprehensive about applying for unverified jobs.

[aocumen]

Hi Olivia, Yaxin, and Dhaval, 

I have merged your posts on this master thread about the same issue you are experiencing. Please read up this post by Valeria, which I have also included here for more information about the issue: 

"I just wanted to provide an update on this issue. The issue that causes client payment methods to show as unverified in search is being investigated at the moment and is given higher priority. Additionally, if you filter your saved searches using Payment Method Verified filter, the same issue may be affecting your Job Feed at the moment as discussed on this thread.

We'll keep you updated on the progress and apologies for any inconvenience or confusing caused by this issues."

[cassidylea]

There's a snip of "My Job Feed", you can see all clients on the page are payment unverified, but if you click and open the job post,  which shows the client is payment verified.

I'm using Chrome, but I've tried IE, but it still doesn't work.

What the matter of my job feed?  Can you fix it?

[kochubei_valeria]

Hi All,

I just wanted to provide an update on this issue. The issue that causes client payment methods to show as unverified in search is being investigated at the moment and is given higher priority. Additionally, if you filter your saved searches using Payment Method Verified filter, the same issue may be affecting your Job Feed at the moment as discussed on this thread.

We'll keep you updated on the progress and apologies for any inconvenience or confusing caused by this issues.

[kochubei_valeria]

All,

A fix has already been released for this issue and you should see newer jobs with verified payment methods showing as such on both in Search and on the job posting page. A related issue with Job Feeds with Verified Payment filters not updating should be resolved as well.

If you continue experiencing the issue, please let us know. Thank you!

[5943e406]

I have also noticed a similar bug now. It's showing 'Payment unverified' for many clients in search results even though they are verified and have 1 or more jobs posted.