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Is there any Issue with the Upwork Desktop Time Tracker? Its not opening on my end.

9e17ddd4
Active Member
Usman A Member Since: Jun 13, 2020
1 of 14

Is there any Issue with the Upwork Desktop Time Tracker Or I'm the only one getting the Cloudflare error after starting it.

 

 

Tracker Error.png

 

Please check the attached screenshot. It keeps showing this message and not showing the login screen.

 

"Please standby while we checking your browser".

 

Looking for the solution.

Thanks!

djondinium
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
2 of 14

Hi Usman,

 

One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
jcosta4
Active Member
Jerickson C Member Since: Dec 4, 2018
3 of 14

Hi,

 

I am also having the same issue. Initially, when I opened the app, the tracker shows the Cloudflare error which doesn't go away even if I restart the app multiple times. I tried to clear the cache of the app and now I am having this error (please see attached images). I also uninstalled the Upwork tracker and then reinstalled it, but the error still persists. I don't have any internet connection issues since I can browse different sites using Chrome. Please help me to resolve this issue as soon as possible since I need to finish some work today.

 

Thank you so much in advance.

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
4 of 14

Hi Jerickson,

 

I am sorry to hear bout this. Could you please try the troubleshooting tips shared in this help article? If the issue persists, please report it following the ''How do I report a problem?'' section of the previously shared troubleshooting guide, and our team will assist you directly. If you have any further question feel free to follow up, we will be happy to help.

 

Thank you,

~ Nikola

Untitled
jcosta4
Active Member
Jerickson C Member Since: Dec 4, 2018
5 of 14

Hi Nikola,

 

Thank you for your response, I really appreciate it. However, the troubleshooting guide does not resolve the issue. What's the next step that I should take to resolve this error?

djondinium
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
6 of 14

Hi Jerickson,

 

Thanks for following up. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
aaa5c146
Active Member
Ali A Member Since: Dec 9, 2020
7 of 14

I am facing same issue. Any solution brother

aaa5c146
Active Member
Ali A Member Since: Dec 9, 2020
8 of 14

Please check the attached screenshot. It keeps showing this message and not showing the login screen.

 

"Please standby while we checking your browser".

 

Looking for the solution.

Thanks!

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
9 of 14

Hi Asad,

 

Someone from our team will reach out to you via support ticket in order to assist you further. 

 

Thanks!

~Andrea
Upwork
aaa5c146
Active Member
Ali A Member Since: Dec 9, 2020
10 of 14

Hi Andrea,

Thanks for your reply.Now my desktop app is working fine 

Thanks 

~Asad 

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