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Is there any way of raising a ticket to support?

julian_r
Active Member

Hi!

 

I've been working for a number of years here. Yesterday I found out that now there's no way to actually raise a ticket to be answered by a human being, and live chat is gone. So there's no real support dynamic -I'm not counting the forum, as one expects to receive support from Upwork as a company.

 

Is there any particular reason for this? Are these features gone forever?

 

Thanks.

5 REPLIES 5
kochubei_valeria
Community Manager
Community Manager

Hi Julian,

 

You should still be able to see the option to send a ticket on the right side of this page. Since you are a Top Rated freelancer you will also see options to chat with an agent and contact phone support.

~ Valeria
Upwork
csjarmitage
Community Guru
Valeria beat me to it 🙂

Thanks!

 

It's weird though. Now it's showing up but a couple of minutes ago I only had acces to three items: follow system status, community discussion, and 'read tips on how to become successfull' or something to that effect.

 

Now it displays all the options. Maybe it was a temporal thing?

 

Thanks anyways.

petra_r
Community Guru

Hi Julian,

 

You should be able to find all the Support Options On the right of this page

 

By the way, I would have answered earlier had I not ended up starting to listen to your portfolio pieces and kept going... Awesome work!

Haha, thanks! Glad you liked it.

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