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ed_zm
Community Member

Is there anyway to talk to a human?

I've been trying to reach upwork customer support from anywhere, but it seems upwork took the task to dissapear from anywhere and only left a helpless bot to talk to. I need to report a bug your platform has, I withdrawed a partial amount, and instead of that your platform withdrawed the whole amount.

2 REPLIES 2
759e32fa
Moderator
Moderator

Hi Eduardo,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.


~ AJ
Upwork
25005175
Community Member

Upwork is a US-based company, and the US just finished a long weekend with a holiday, so that likely negatively impacted their response time. All the same, it can take 3-5 business days before your ticket is answered, depending on triage.

 

Also, if you keep asking the bot questions, after a few failed attempts it will offer you the opportunity to either create a ticket or talk to an agent (during business hours).

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