Issue getting my new tax number approved

[pjaleeuwen]

Hello, I'm from the Netherlands and my government has provided me with a new tax number. However, Upwork has declined this new tax number. I've verified it myself using VIES as suggested by support; showing me it's a valid tax number. I'm instructed to use this new tax number by my government (including for use with the MOSS policy).

What can I do to resolve this? I effectively have no VAT configured now and cannot be paid.

[g_vasilevski · Accepted solution]

Hi Patrick,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your VAT. Thank you.