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Issue in ID document verification !

i1yas
Active Member
Muhammad I Member Since: Oct 28, 2019
1 of 5

I have tried several times to upload the verification documents. But each time I am getting an issue stating that: We couldn't verify your identity. On the other hand, I have been uploading all documents correctly.

 

Please guide me to the possible states of this error.

 

Regards,

Ilyas

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 5

Hi Muhammad,


Could you please confirm if you're uploading one of our accepted documents that are listed Here? Thank you.

~ Goran
Upwork
i1yas
Active Member
Muhammad I Member Since: Oct 28, 2019
3 of 5

Hi Goran,
Thank you for answering. Yes, I'm uploading the National ID Card (CNIC). That is in the accepted document list.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
BEST ANSWER
4 of 5

Hi Muhammad,

 

Our team just double checked your ID and it's now accepted. Feel free to continue sending proposals once you're ready. Thank you.

~ Goran
Upwork

View solution in original post

i1yas
Active Member
Muhammad I Member Since: Oct 28, 2019
5 of 5

Hi Goran,

I can see the identity badge and verification.

Thank you for the quick solution.

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