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Issue in uploading profile picture

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Active Member
Halima Z Member Since: Sep 24, 2018
1 of 9
Hi, I cover my face and having issue in profile picture upload.
Can a female representative help me regarding this issue.

Thanks.
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Moderator
Avery O Moderator Member Since: Nov 23, 2015
BEST ANSWER
2 of 9

Hi Halima, 

I'll go ahead and forward your concern to the team so that they can assist you further. 


-Avery
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View solution in original post

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Active Member
Halima Z Member Since: Sep 24, 2018
3 of 9
Thanks alot.
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Active Member
Roy H Member Since: Oct 24, 2018
4 of 9

Hi,

I'm having the same issue with uploading my photo. Any suggestions?

 

Roy 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
5 of 9

Hi Roy,

 

Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.


~ Bojan
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Active Member
Sky M Member Since: Jul 11, 2019
6 of 9

My picture meets all requirements but it won't allow me to upload the picture. I have cleared the cache and tried different web browsers. 

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
7 of 9

Thank you for reaching out to us, Sky.

 

One of our team members will reach out to you directly via support ticket to assist you with your concern. 


~ Bojan
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Community Guru
Rene K Member Since: Jul 10, 2014
8 of 9

Upwork has very helpful representatives, both males and females.

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"Where darkness shines like dazzling light"   —William Ashbless
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Community Guru
Heather H Member Since: May 9, 2011
9 of 9

She obviously asked for a female due to religious restrictions...

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