Issue in uploading profile picture

[Halima Z]

Hi, I cover my face and having issue in profile picture upload.
Can a female representative help me regarding this issue.

Thanks.

[Avery O · Accepted solution]

Hi Halima, 

I'll go ahead and forward your concern to the team so that they can assist you further. 

[Halima Z]

Thanks alot.

[Roy H]

Hi,

I'm having the same issue with uploading my photo. Any suggestions?

Roy 

[Bojan S]

Hi Roy,

Can you please check if the image you're trying to upload is in .jpg, .jpeg, .gif, .png format and at least 250px by 250px? Also, make sure that it's a clear photo of yourself, not a long shot and your face is clearly visible. If it meets those requirements and you still can't upload it then please try clearing your cache and cookies and using a different browser to check if the problem persists.

[Sky M]

My picture meets all requirements but it won't allow me to upload the picture. I have cleared the cache and tried different web browsers. 

[Bojan S]

Thank you for reaching out to us, Sky.

One of our team members will reach out to you directly via support ticket to assist you with your concern. 

[Rene K]

Upwork has very helpful representatives, both males and females.

[Heather H]

She obviously asked for a female due to religious restrictions...