Apr 9, 2020 07:15:59 PM by Ignacio L
Hello everybody, I'm new here and this is my first post... thanks in advance!
I'm having trouble while checking my uploaded portfolios, whenever I click on an image to view it larger instead of opening it in a new tab it opens a new tab and a download sign pops up asking what to do.
I've tried with Firefox, Edge, and Chrome.
2048px images
1200px images (under 300kb)
Always the same issue.
Am I doing something wrong?
This is the sign that pops up in Firefox, similar on other browsers (always asking what to do)
Thanks again!
Apr 9, 2020 10:28:01 PM by Avery O
Hi Ignacio,
It seems to be working as designed. I just tried it on your profile, and when I click on "Open a New Tab," it downloads the file automatically. I can confirm this further with the team.
Apr 9, 2020 10:59:37 PM Edited Apr 9, 2020 11:22:04 PM by Goran V
Hi Avery, thanks for your reply.
I'm having the same issue in different computers and different browsers, I don't really know how it is supposed to work but mine does not work as others.
Here's a 1 minute video I've screen captured showing how other profiles work vs. mine
**Edited for Community Guidelines**
Thanks again for your reply
Apr 9, 2020 11:27:08 PM by Goran V
Hi Ignacio,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.
Apr 19, 2020 06:34:28 PM by Ignacio L
Hi Goran,
No one has contacted yet, is 10 days a "normal" time or does it usaly take longer?
Thanks again
Apr 19, 2020 10:12:36 PM by Avery O
Hi Ignacio,
I apologize for the delay. I have followed up with the team so that they can reach out to you to assist you further.
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