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Issue reviewing portfolio's images

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Active Member
Ignacio L Member Since: Apr 9, 2020
1 of 6

Hello everybody, I'm new here and this is my first post... thanks in advance!

I'm having trouble while checking my uploaded portfolios, whenever I click on an image to view it larger instead of opening it in a new tab it opens a new tab and a download sign pops up asking what to do.
I've tried with Firefox, Edge, and Chrome.
2048px images
1200px images (under 300kb)

Always the same issue.
Am I doing something wrong?
This is the sign that pops up in Firefox, similar on other browsers (always asking what to do)
Anotación 2020-04-09 231308.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Thanks again!

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 6

Hi Ignacio, 


It seems to be working as designed. I just tried it on your profile, and when I click on "Open a New Tab," it downloads the file automatically. I can confirm this further with the team. 


-Avery
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Active Member
Ignacio L Member Since: Apr 9, 2020
3 of 6

Hi Avery, thanks for your reply.
I'm having the same issue in different computers and different browsers, I don't really know how it is supposed to work but mine does not work as others.
Here's a 1 minute video I've screen captured showing how other profiles work vs. mine
**Edited for Community Guidelines**

Thanks again for your reply

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 6

Hi Ignacio,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.


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Active Member
Ignacio L Member Since: Apr 9, 2020
5 of 6

Hi Goran,
No one has contacted yet, is 10 days a "normal" time or does it usaly take  longer?

Thanks again

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
6 of 6

Hi Ignacio, 


I apologize for the delay. I have followed up with the team so that they can reach out to you to assist you further.


-Avery
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