Issue with IBAN number

[#1]

Hi everyone,
I cannot enter my IBAN number. It says that my IBAN number is invalid and it must be different from my account number. Please tell me how to resolve this. Thanks.

[#2 · Accepted solution]

Hi Hafsa,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your payment method. Thank you.

[#3]

I have the same problem. I am trying to set up my payments system. I chose Direct to Local Bank. I entered the SWIFT code successfully. However, it doesn't accept my IBAN number and says it is invalid even though I got directly from the info on my online bank account.

[#4]

Hi Kika,

Could you please try adding your IBAN number once again manually? You can click on the hyperlink at the bottom of the window so that you can start the manual process. Thank you.