Dear Upwork Support Team,
I hope you’re doing well. After successfully completing the ID verification process, I noticed that all my billing methods, payment methods, and profiles that I had previously added have disappeared from my account.
When I try to add a new payment method, I encounter an error stating that the name on my account and the name on the bank are not the same. However, I have verified that both names are identical.
Could you please assist me in resolving this issue and restoring my payment methods and profiles? Your prompt help would be greatly appreciated.
Thank you for your support.
Best regards,
Eman
