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andreea_micu
Community Member

Issue with feedback from client

Hi everyone,

 

Today I have encountered an issue that didn't happen to me before. Even if my client left me a 5stars review followed by a positive comment for the work I've done (I can see his review in the contract's terms & settings section), it shows on my profile 'No feedback given'.

I know that usually it takes a while to update the info, but normally the job wouldn't be listed at all until this update would take place.

Did this thing happen to anyone before? Is it just a matter of time or do I have to contact Upwork support? Thank you in advance!

ACCEPTED SOLUTION
mobilyzz-sanjay
Community Member

Sometimes it takes around 12-24 hours for review to appear on your public profile.

 

My suggestion would be to wait till tomorrow. If it doesn't appear by then, contact Upwork staff at helpdesk.

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1 REPLY 1
mobilyzz-sanjay
Community Member

Sometimes it takes around 12-24 hours for review to appear on your public profile.

 

My suggestion would be to wait till tomorrow. If it doesn't appear by then, contact Upwork staff at helpdesk.

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