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livc
Member

Issues Verifying My Bank Account

I have tried to verify my bank account and have yet to see any "small deposits" into my account. Is anyone else having this issue, or know of any resolutions? 

I want to be able to apply for certain jobs, but cannot because my bank account is not verified. Also, For the jobs I have accepted, I worry I will not be paid. 

I attempted to reach out to Upwork customer support, but have yet to hear anything.

Tips?

28 REPLIES 28
dreamseller
Member

Looks like you have created a client (employer) profile on Upwork instead of a freelancer. Freelancers are not required to verify their billing method using two small deposit for authentication. To get paid as a freelancer you should have bank account details as a payment method and upwork takes 3 days to verify it before sending your first withdrawal, it doesn't require any deposit. 

 

 

My account is a freelancer account (verified this information, to be sure). When I go to the "Get Paid" link, my account information has a small red-text alert under it saying "Requires Verification" and a link to "verify now"

 

Clicking on the "verify now" link it reads the following:

"Please enter the two amounts found on your bank statement of Bank Account ending in ****

 

Deposits usually appear within two business days. Please contact us if it takes more than five!"

 

The image below looks like this:

up.png

 

I am following the steps provided by Upwork. 

Iโ€™m a freelancer new to upwork. I need to verify the two mini deposits that were sent to my bank, but cannot find the page to do so. Is this because Iโ€™m on a mobile device? If not, where di I find the page. The app is difficult to use to find what I need! There are too many separate pages and separate menus! And the search finction on each page seems to only work for that particular page..Help!

Hi Adrienne,

 

I checked this for you and it looks like you were able successfully complete verification of your Bank Account, please allow 3 days for this withdrawal method to become active. Let us know if you need further assistance! Thank you!

~ Bojan
Upwork

Hi Sir!

I have already attached my bank account for withdrawal. But when I received amount from one of my client through direct contract, I wanted to withdraw but the statement was written there your beneficiary account not matched with your name. I removed the attached Bank account and added the correct information but still the statement is same' the beneficiary account not matched'. Please help how can I attach correctly or there is something in process to verify. Please help

 

**Edited for Community Guidelines**

Hi Muhammad,

 

Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

 

If itโ€™s been more than 48 hours and you still see the name mismatch notification on your account, a quick way to contact support is by clicking the "Get Support" button that shows at the bottom right corner of this page.


~ AJ
Upwork
kochubei_valeria
Community Manager
Community Manager

Olivia,

 

It may take around 3 days for the small deposits to show up on your bank statement. If it's been longer than that, you may want to check if you entered correct account and routing numbers when you added your bank account. Try re-adding the account with correct information. 

~ Valeria
Upwork

Thanks Valeria, I have done so severl times. It has been over two weeks, roughly 10 business days with no deposits. 

Olivia,

 

It looks like before you entered your bank account number with one missing digit and that may have been the reason the charges didn't go through. If you entered the correct information today, please allow 3 days for the amounts to show in your bank account.

 

Thanks.

~ Valeria
Upwork

Olivia, this is happening to me as well.  I have tried to verify my bank account twice now, and so far no luck.

 

The first time around, it took so long that I forgot about UpWork all together.  I ended up deleting my bank info and trying again this time.  I did look back pages and pages into my online banking and saw that those small deposits showed up about 2 months after the fact....

 

I wonder why its taking so long...

 

Let me know if you have any updates.

 

 

Jessica,

 

I checked and it looks like verification amounts were charged to your bank account back in the beginning of May. You should still be able to use them to verify your account. Please, let us know if you run into any issues.

~ Valeria
Upwork

Hi Upwork Team,

 

I have tried to verify my bank account and have yet to see any " from last 15 days and al.so tried with my 3 bank account cards and with paypal Account, but no get any chance for pay to upwork for buy connects for submit proposals

Financial transactions for your account have been limited. Please check your email for additional information or contact with customer support"

into my account. Is anyone else having this issue, or know of any resolutions? 

I want to be able to apply for certain jobs, but cannot because my bank account is not verified.

I attempted to reach out to Upwork customer support, but have yet to hear anything.
Please help me..

Thanks & Regards

Johny Kumar

g_vasilevski
Retired Team Member
Retired Team Member

Hi Johny,

I`m sorry about the inconvenience this had caused you. One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment method. Thank you.

~ Goran
Upwork

upwork has our address and 1099 why do you need to verify our bank account..we need to fight that!

Jay,

 

We have decided to check if a freelancer has a verified U.S. bank account as a screen to confirm location, but may take into account a number of other factors, such as W-9 information and/or login activity. At this time, having a U.S. bank account is the only way to confirm your location if asked. This may change in the future as we continue to test and develop this new feature.

~ Valeria
Upwork
ruth-hh
Member

Hi. I couldn't find my previous post so I'm replying to this one. I had an email from an Upwork moderator on 7/13 telling me to make sure my banking information is correct. I did that - and still have not seen the expected deposits. Can someone please contact me directly about this? I am hesitant to seek any work until I'm sure I can get paid.

 

Also, I was surprised at the number of responses I got to my post! This seems to be a known issue that many Upwork users are experiencing.

 

We need a resolution. If there is something specific I need to do, something I've done incorrectly, whatever - let me know please. 

 

 

Hi Ruth,

 

We'll have somebody reach out to you directly and help with tracing the verification deposits.

~ Valeria
Upwork

Thanks.

I'm having the same issues. I'm sure my account information is correct. I tried multiple times and it have been more than five days.

Hi Gus,

 

I checked and Upwork has sent the small deposits to the account you added. Somebody will reach out to you directly and provide more information/receipt.

 

Thanks.

~ Valeria
Upwork

Having issues as well. Tried several times and tried redoing it. No luck...

Hi Sean,

 

It may take up to 5 days for the deposits to show on your bank account. You can also check with your bank about the deposits and make sure that the information you entered such as account and routing number are correct.

~ Valeria
Upwork
onecube
Member

In my case ( freelancer Profile), I have a complete payment method, today I got 2 deposits in the bank. but don't know how to verify. i went with an article to finish billing method first, i have successfully connected billing method but yet there is no verify option appears to me.

Hi Joan Ali,

 

Location verification can be completed on this page. Please, note that the location information on your Upwork account has to accurately represent your physical location. The payment method you add to your account has to belong to you and the name on it should match your profile name. 

~ Valeria
Upwork
bbiratu
Member

Hi Olivia, 

 

Did you ever get this resolved? I am in the middle of a job now and cannot verify my account to get paid for the milestones that are done. I have a freelancers account and it still asked me to verify with two amounts found in my account. 

 

Crossing my fingers you can help-- or anyone!! 

Hi Betlhem,

 

It looks like you've already verified your bank account. Please, let us know if you have any further questions.

~ Valeria
Upwork

Hey I'm having this same issue.

I've re-added my bank info twice, even called my banek to ensure that they didn't reverse the deposit, and I''ve only gotten pre-written support messages from the email support.

Please let me know if you can help ... I'm pretty desperate by now. 

Sorry about the delay, Matei. Let me follow up on your ticket and we'll have it updated shortly.

~ Valeria
Upwork
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