Feb 23, 2017 09:09:06 AM Edited Feb 23, 2017 09:27:18 AM by Haitham E
Feb 23, 2017 09:09:06 AM Edited Feb 23, 2017 09:27:18 AM by Haitham E
Just when I got my first client and was thinking things were going too well:
I just got the message "Action required: Before you can submit job proposals, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here".
after I looked into it further I found out that
1 - I must show my ID (which should have my name that I assigned when I joined upwork).
2 - I must show a recent billing statement.
So I have some issues/questions for that
1 - My country's name system isn't firstname-lastname.
basically my legal name is Haitham Mohammed Ibrahim Mohammed...... El-Alphy. so "Haitham Mohammed" isn't valid, neither is "Haitham El-Alphy" for that matter. But of course I typed my "last-name" for the last name field. So what's the approach in a situation like that?
Besides my ID is in Arabic, will the agent be Arabic to verify? or do they have another way for similar cases.
2 - Hmmm.... I don't pay bills!
from what I understand only billing statements are accepted.. shoud I rent some apartment just to pay its bills or what?
I hope someone can answer. I truly think that system crossed the line. verifying that your face is the same as your personal picture is more than enough in my opinion, but what can I say.
Feb 23, 2017 09:30:07 AM by Valeria K
Hi Haitham,
You don't need to submit documents for verification at this point. As explained in the notification the team sent you earlier today you need to complete your profile video verification. In order to do it, log into your account, go to this page and click the button to "Verify Your Account."
Nov 23, 2019 04:48:18 AM by Aleksandar D
Hi Mohamed,
Thanks for reaching out to us. I checked and it seems that you have an open ticket regarding your verification. I already followed up with the team handling your case and you can expect an update on your ticket very soon. Please allow time for our team to carefully review your account and respond accordingly. You will be notified of their response.
Thank you.
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