Feb 26, 2018 04:29:48 AM Edited Feb 26, 2018 04:35:16 AM by Goran V
Hi,
I'm trying to look at a document on an invitation to interview but I get the message "It is not safe to download this file. If you really want to access this file please contact Customer Support."
Here's the Job link: **Edited for Community Guidelines**
Thanks in advance!
Solved! Go to Solution.
Mar 1, 2018 01:33:47 PM by Alla D
Hello, Goran
I have the same problem.
Please solve it.
Thank you in advance!
Apr 25, 2020 07:33:33 AM by Michael K
I am having the same issue. How do I contact someone that can help me with this? There is no way to open a ticket or speak to someone via website.
Apr 25, 2020 07:46:20 AM by Preston H
Michael, there ARE ways to create a support ticket.
But I recommend against involving Upwork Customer Support.
Instead, you can do what I do:
Exchange files on your own terms, whenever you want to, any way you want, without needing to ask anyone else for help.
Use whatever file transfer tools you want to use: FTP, Dropbox, email, USB flash drive, Google Drive, WeTransfer, Microsoft One Drive, etc.
Apr 25, 2020 07:48:52 AM by Aleksandar D
Hi Michael,
Thanks for reaching out to us. I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further with downloading the file.
Thank you.
Jun 10, 2020 01:59:36 PM by Syed F
Hi I am also facing the same issue, please assit me on this, Thanks.
Jun 10, 2020 03:10:16 PM by Bojan S
Hi Syed,
We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Jul 2, 2020 02:31:16 AM Edited Jul 2, 2020 02:42:42 AM by Goran V
Hi,
I am also having same problem downloading the zip file from this job
**Edited for Community Guidelines**
Jul 2, 2020 02:43:42 AM by Goran V
Hu Pujan,
One of our team members will reach out to you via ticket as soon as possible and assist you further with the files from the job post. Thank you.
Jun 25, 2023 01:13:31 AM by Khan S
I am having same issue while downloading sample file of project I'm asked to do this is what we have till now. I am getting this message :It is not safe to download this file. If you really want to access this file please contact Customer Support.
Jun 25, 2023 05:57:44 AM by Annie Jane B
Hi Khan,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Feb 7, 2024 01:53:31 AM by Ibtxaam K
Hi, I am facing the same issue. It's an important file but not being downloading. Kindly work on it
Feb 7, 2024 03:49:00 AM by Nikola S
Hi Ibtxaam,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.