Nov 20, 2020 03:55:51 PM by Ibrahim T
I got my first job. But I have a problem. When I try to download the files sent by the employer, I get an error. "It is not safe to download this file. If you really want to access this file please contact Customer Support." I need these files to do this job.
Solved! Go to Solution.
Nov 20, 2020 06:54:11 PM by Joanne P
Hi Ibrahim,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.
Nov 20, 2020 06:54:11 PM by Joanne P
Hi Ibrahim,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.
Nov 21, 2020 12:36:37 AM by Ibrahim T
Nov 21, 2020 02:44:50 AM by Nikola S
Hi Ibrahim,
I checked and could see that your profile doesn't have any limitations and it is already active.
I would like to clarify that it is a violation of Upwork’s Terms of Service to request or share this kind of information before a contract starts. Waiting to share this information until a contract starts, can also help keep you safe. Feel free to check this help article for more information.
May 10, 2021 03:57:00 PM by Stephanie J
Hi,
I've received the error message 'It is not safe to download this file. If you really want to access this file please contact Customer Support.' It is currently a file in my only Active Milestone and it comes from a client whom I have worked with dozens of times.
I have asked her to re-send the file, but due to the time difference she may not be able to until tomorrow. May I ask what might cause this kind of problem?
May 10, 2021 05:54:35 PM by Joanne P
Hi Stephanie,
I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
May 10, 2021 06:10:42 PM by Wes C
Stephanie J wrote:Hi,
I've received the error message 'It is not safe to download this file. If you really want to access this file please contact Customer Support.' It is currently a file in my only Active Milestone and it comes from a client whom I have worked with dozens of times.
I have asked her to re-send the file, but due to the time difference she may not be able to until tomorrow. May I ask what might cause this kind of problem?
I've seen that a few times, and I think what's happening is that Upwork's malware checker is seeing something in the file that it thinks is a problem, and there's a good chance it's confused. If you open a ticket with support, they'll provide a link to the file, but in my experience, it's usually faster to get the file from the client.
Since you're working with this client a lot, you may want to consider transfering files a different way - either through email, Dropbox, or Google Drive.