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It is not safe to download this file.

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Active Member
Mushrat R Member Since: Apr 12, 2017
1 of 11

Hi,

I'm trying to look at a document on an invitation to interview but I get the message "It is not safe to download this file. If you really want to access this file please contact Customer Support."
Here's the Job link: **Edited for Community Guidelines**

Thanks in advance!

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
BEST ANSWER
2 of 11

Hi Mushrat,

Our team has sent you the attachment via ticket, you can access your tickets on this Link. Thank you.


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Active Member
Mushrat R Member Since: Apr 12, 2017
3 of 11

Thanks for the help! Received the attachments.

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Active Member
Alla D Member Since: Mar 1, 2018
4 of 11

Hello, Goran

 

I have the same problem.

 

Please solve it.

Thank you in advance!

 

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Active Member
Michael K Member Since: Apr 25, 2020
5 of 11

I am having the same issue. How do I contact someone that can help me with this? There is no way to open a ticket or speak to someone via website.

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Community Guru
Preston H Member Since: Nov 24, 2014
6 of 11

Michael, there ARE ways to create a support ticket.

 

But I recommend against involving Upwork Customer Support.

Instead, you can do what I do:

 

Exchange files on your own terms, whenever you want to, any way you want, without needing to ask anyone else for help.

 

Use whatever file transfer tools you want to use: FTP, Dropbox, email, USB flash drive, Google Drive, WeTransfer, Microsoft One Drive, etc.

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
7 of 11

Hi Michael,

 

Thanks for reaching out to us. I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further with downloading the file.

 

Thank you.

~ Aleksandar
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Active Member
Syed F Member Since: Jun 10, 2020
8 of 11

Hi I am also facing the same issue, please assit me on this, Thanks.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
9 of 11

Hi Syed,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your request.

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Pujan K Member Since: Oct 3, 2019
10 of 11

Hi,
I am also having same problem downloading the zip file from this job

**Edited for Community Guidelines**

 

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