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etese-fego
Community Member

It's past the billing cycle but I haven't been paid

It's past the normal billing cycle of Wednesdays, when I am supposed to get paid. This is 2 days after and the money still shows as a pending transaction.

 

Please help! What's is wrong with my account?

ACCEPTED SOLUTION
759e32fa
Moderator
Moderator

Hi Oghenefego,

 

Thank you for reaching out to us. I checked your account and have found no irregularities. You currently have an invoice that is in review since the billing week that it covers is last week. After Sunday 11:59 PM UTC this week, the amount would then be put into your Available Balance.

 

You may check this article to learn more about Weekly Billing Cycle.


~ AJ
Upwork

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1 REPLY 1
759e32fa
Moderator
Moderator

Hi Oghenefego,

 

Thank you for reaching out to us. I checked your account and have found no irregularities. You currently have an invoice that is in review since the billing week that it covers is last week. After Sunday 11:59 PM UTC this week, the amount would then be put into your Available Balance.

 

You may check this article to learn more about Weekly Billing Cycle.


~ AJ
Upwork
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