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anjumarslan
Community Member

JSS Decreased from 82% to 81% after 2 new 5 star feedbacks

Hi everyone,

 

I'm very depressed as nowadays I'm not getting any new project due to low JSS score due to unfair feedback given by a client. A few days ago, my JSS was 82%. I completed two new projects with decent feedback and thought that my JSS will enhance but somehow it decreased from 82% to 81% instead of improving so I'm very worried now. I think JSS calculation algorithm is not working up to the mark on my profile. Could someone here please help me and tell me a way to contact Upwork to improve my JSS or any other way to enhance my JSS?

 

Thanks and best regards

2 REPLIES 2
petra_r
Community Member


Arslan A wrote:
JSS Decreased from 82% to 81% after 2 new 5 star feedbacks

1 new 5 star, one with marks knocked off for skills and quality, the most important ones, and likely equally unenthusiastic private feedback.

 

Take a look at your private feedback percentage (Clients who would recommend you" on your "My Stats" page and see if that is in line with your JSS...

tlsanders
Community Member

What makes you say the feedback was unfair?

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