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JSS Decreased from 82% to 81% after 2 new 5 star feedbacks

Active Member
Arslan A Member Since: May 12, 2019
1 of 3

Hi everyone,


I'm very depressed as nowadays I'm not getting any new project due to low JSS score due to unfair feedback given by a client. A few days ago, my JSS was 82%. I completed two new projects with decent feedback and thought that my JSS will enhance but somehow it decreased from 82% to 81% instead of improving so I'm very worried now. I think JSS calculation algorithm is not working up to the mark on my profile. Could someone here please help me and tell me a way to contact Upwork to improve my JSS or any other way to enhance my JSS?


Thanks and best regards

Community Guru
Petra R Member Since: Aug 3, 2011
2 of 3

Arslan A wrote:
JSS Decreased from 82% to 81% after 2 new 5 star feedbacks

1 new 5 star, one with marks knocked off for skills and quality, the most important ones, and likely equally unenthusiastic private feedback.


Take a look at your private feedback percentage (Clients who would recommend you" on your "My Stats" page and see if that is in line with your JSS...

Community Guru
Tiffany S Member Since: Jan 15, 2016
3 of 3

What makes you say the feedback was unfair?