First I would like to say a big thanks that you have looked into my case. For further acknowledgement I would like to inform you that they did not correct yet... still I am very disappointed that how my one bad private feedback can deducted 14% of JSS even it was a stupid mistake by my client becuase he forgot about my life killing illness. As I stated before that 15 days ago my JSS was 100% (non stop since 16+ weeks) why only one bad thing can kick me out from top rated tag??? Is my 5+ years hard work was nothing?
The second thing, after this issue I had completed 4 existing projects where each clients were very happy and as you can see that 2 days ago one of client is going to awarded another his huge work with me + other clients are also discussing with me to do his another work... so I was thinking that after these 4 projct's rating it wil heal up my pain but they increased only 2% by last JSS cycle??? what is it criteria where one bad thing reducing 14% and 4 positive things gave only 2%???
As you know I am working here as a lead level and usually I do a very complex and huge projects since 5+ years but this issue is downgrading my whole career. You can also examined that I have recently loosed a very big opportunity becuase one of my new client was almost agree to start his work with me as per $5k but he ignored me and gave this work to other becuase he said I have very less percentage. If you are saying it is right calculation than please explain me why my JSS was 100% before till 16+ weeks???
Look forward to hear you...
Recently, we hosted an event with Upwork's Engineering Lead, Mike Maietta. In this event, we introduced this new tool, and Mike demonstrated how to use it and answered questions.Learn More
Upwork partnered Red Bay Coffee and artists commissioned from our own platform to bring the Wake and Make blend to life. We asked the creatives to share their freelancer journeys.Learn More
Virtual Talent Bench enables you to easily discover and connect with talent. Learn more about building custom lists of talent, adding tags, notes, and more to move your business forward.Learn More
Loom addition in messages provides more ways to easily communicate and share information on Upwork!Learn More