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jmccpa
Member

JSS Dropped from 94 to 92?

Since last update, 5 jobs were successfully closed, each with 5 star ratings, most with very positive feedback.

 

Possible, but not likely, private feedback was negative but I doubt it.

 

Yet JSS rate dropped from 94 to 92.

 

Is it all objective algorithms or some other subjective factors like being professionally critical on some practices in Community Postings or in PMs?

 

 

Joseph M. C. ,P.C., CPA/ABV
26 REPLIES 26
petra_r
Member

You don't have that many contracts, so even a lower, but not outright dreadful private feedback will have some impact.

 

Obviously your forum posts or PMs have nothing to do with your JSS. It only calculates the outcome of your contracts.

csjarmitage
Member

Mine dropped six points.  I'm sure it's because I had contracts drop off.  Not thrilled, but life goes on.  I certainly don't think my forum posts are responsible.

yelchuyev96
Member

Mine dropped from 94 to 88 for no obvious reason. I also doubt private feedback was negative. And it happened when I almost got top rated badge. Bad way to wish me season's greetings, Upwork.


@Bakhtiyar Y wrote:

Mine dropped from 94 to 88 for no obvious reason. I also doubt private feedback was negative.


 The client who gave you 4.8 only gave less than 5 stars once previously in all their contracts, and that was also to you.

 

So I don't for a minute doubt that there was something they were not entirely thrilled with. You only have a handful of feedbacks, so any tiny deviance from perfect client satisfaction will have an imact.

 

The good news is that just a few really super contracts will see it go up again.

 

Personally I would use it as a sign to pay more attention to quality, with that being something you lost a star on in 40 % of your completed contracts.

 

 

Thanks for your opinion Petra. I don't really dispute the JSS system. Just feeling a little frustrated. 

My JSS score is continuously decreasing. No negative feedback I got from last weeks.
I'm upset.
Please check my profile.
Please help me..
Two clients don't respond after hiring me. I don't think that is my fault.
Please do something
http://www.upwork.com/o/profiles/users/_~01be2a8d972c461a5a/

Thanks,
Sakib

vladag
Community Manager
Community Manager

Hi Sakib,

 

Please refer to the replies our team posted on tickets you submited on this topic, make sure to close any inactive contract in case the client isn't responding and follow the instructions shared on your tickets in order to improve your Job Success Score.

~ Vladimir
Upwork

Hello Vladimir, everyone!

I just woke up to a 7% drop in JSS. I searched and found about the inactivity impact on the score and then wen to check which one is causing the problem as I have no review with less than 5 stars.
Then I realized that a client I always suspected to be inactive after the payment is released, has not given feedback to many of his previous contractor freelancers and has too many inactive jobs, even since March. Now this is a problem with the JSS. If a client is like that, then their lack of enthusiasm to leave feedback affects our hard earned JSS for no fault of our own.

I just closed the contract and requested a feedback from the client, but my important question is that:
If he doesn't give a feedback in the next 2 weeks (Payment has already been released), and my feedback for him goes public, will my JSS be restored to what was before?

Thank you very much in advance man!

odrissho
Member

Easy to decrease but difficult to increase (JSS)! Never Understood the JSS calculation! more than 3 months ago lost the 2% and still couldn't recover it!Smiley Sad


@MD Shahadat H wrote:

Easy to decrease but difficult to increase (JSS)!


 That is how percentages work....

 

9 out of 10 = 90%

so one bad outcome knocks you from 100% to 90% - but it takes several perfect ones to take you back up near 100% - and the closer to 100% you get the more difficult it gets.

 

19 out of 20 = 95%

49 out of 50 = 98%

and so on.

 

People don't understand very basic percentages.

Smiley Very Happy Merry Christmas Petra!! I see, That's how the JSS decrease or increase! Thank you!


@MD Shahadat H wrote:

Smiley Very Happy Merry Christmas Petra!! I see, That's how the JSS decrease or increase! Thank you!


 There is a hell of a lot more to it but it does explain why it can fall much quicker than rise back to its original level ๐Ÿ™‚


@Petra R wrote:

@MD Shahadat H wrote:

Easy to decrease but difficult to increase (JSS)!


 That is how percentages work....

 

9 out of 10 = 90%

so one bad outcome knocks you from 100% to 90% - but it takes several perfect ones to take you back up near 100% - and the closer to 100% you get the more difficult it gets.

 

19 out of 20 = 95%

49 out of 50 = 98%

and so on.

 

People don't understand very basic percentages.


Hello Petra,

With all respect I really don't think that is the way JSS is calculated. That would mean that after 1 bad feedback you will never be 100% again. There are more complicated rules involved and the recent thread where JSS inctreased from 89 to 100 after 3 contracts prooves that. There will be some amortization of old contracts where new contracts weight more than old ones etc.


@Giorgi N wrote:


Hello Petra,

With all respect I really don't think that is the way JSS is calculated. That would mean that after 1 bad feedback you will never be 100% again. There are more complicated rules involved and the recent thread where JSS inctreased from 89 to 100 after 3 contracts prooves that. There will be some amortization of old contracts where new contracts weight more than old ones etc.


 I said SPECIFICALLY that it isn't as simple as that and there is a lot more to it.

 

Personally I believe the raise from 89 to 100 after 3 feedbacks can ONLY have happened if the negative factors were excluded because the client was suspended for example (which takes their feedback out of the calculation) - There is not normal way it could have gone up that much.

 

Also - it is abject nonsense to claim that it could **never** go back to 100% - you have forgotten the windows. As soon as bad factors fall out of the relevant window they no longer count so regardless how it's calculated they're gone.

 

I simply explained why in NORMAL cases it takes longer to get back up than it took to fall. People keep thinking they have a drop, then a couple of good contracts, and it rises again to where it was, and that is not how percentages work.


@Petra R wrote:

 

Also - it is abject nonsense to claim that it could **never** go back to 100% - you have forgotten the windows.


 Hmm, I really forgot about windows. In any case it would be very frustrating to wait 2 years to go to 100 again.

versailles
Member


@Joseph C wrote:

 

 

Is it all objective algorithms or some other subjective factors like being professionally critical on some practices in Community Postings or in PMs?


 No. If it was the case I would have a negative JSS.

-----------
"Where darkness shines like dazzling light"   โ€”William Ashbless


@Rene K wrote:

@Joseph C wrote:

 

 

Is it all objective algorithms or some other subjective factors like being professionally critical on some practices in Community Postings or in PMs?


 No. If it was the case I would have a negative JSS.


 And conversely, I suppose some forum members would have JSS higher than 100 Cat Wink

__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce

Sakib, no one can help you except your clients and yourself. You need to do amazing work for good clients to raise your JSS. Good luck!

__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce
vladag
Community Manager
Community Manager

Hi Joe,

 

As we confirmed before, your Job Success Score is based only on contracts you've had and your activity in the Community does not affect the score's calculation. We don't differentiate users based on their comments and hope you'll continue to participate in Community discussions.

~ Vladimir
Upwork
tlbp
Member

The star rating and private feedback are just a few of the factors used to calculate JSS. JSS is defined in a different manner than individual contract satisfaction. (Agree or not, it is what it is.)

 

Here are some numbers I've been tracking. I am able to experiment a bit b/c I've not been taking new clients. 

https://community.upwork.com/t5/Freelancers/IMO-JSS/td-p/266708/highlight/false

Also see, this thread:

https://community.upwork.com/t5/Freelancers/JSS-Calculations/m-p/283657#U283657

 

I would view this as an indication that the visible star rating has very little to do with the JSS calculation. Even though stars are a factor, I don't think they are weighed as heavily as other factors. For me personally, this meant that a client who gave me one of my lowest star ratings actually helped my JSS because she became a long-term client during that same calculation period.

 

Also, I think someone mentioned that three different calculation windows are used and the best is taken. So, maybe two weeks ago something was still in all of the windows and dragging me down, but fell out of one of those windows for this calculation period.  

 

From what I can tell there are:

1. multiple factors considered

2. not every factor is given the same weight

3. different calculation windows and items dropping out of those windows can cause unexpected fluctuations

 

 

Just my opinion, of course, others have given it more study. 

Tonya,

 

Thanks.

 

In my situation, I have been on Upwork just since January of this year.

 

As a CPA, many of my past year clients have hired me to prepare and file Federal and State tax returns.

 

This task is, of course, seasonal.

 

I am likely to be hired again this coming CPA tax season( Feb-April) and thus they will become "long term clients".

 

But maybe not if they see my JSS is going down each 2 weeks!

Joseph M. C. ,P.C., CPA/ABV

Joe, I don't believe that existing clients even look at your JSS.  They already know the quality of your work and will re-hire based on their experiences with you.

Mary,

 

Thank you. You are very kind.

 

I guess you're right, but I'm just trying to make a point.

 

I submit that many of us serious folk are rapidly losing confidence in the calculation of the JSS. I am.

 

It should not be a BIG SECRET and each of us should be able to see the exact calculation at each update.

 

What is Upwork afraid of?

 

If the elements are valid, it is not likely that the bad guys will be able to manipulate it. 

 

That's a lame reason.

 

Just my honest opinion and, as to there being a subjective element that we don't know about, I guess I just made it worse for me.  So be it.

 

 

Joseph M. C. ,P.C., CPA/ABV


Joseph C wrote

 

Just my honest opinion and, as to there being a subjective element that we don't know about, I guess I just made it worse for me.  So be it.

 

 


 How many more times do you need to be told that your forum posts do not have any effect on your JSS?

 

I guess it is more comfortable to make yourself feel a martyr and cling to the misconception that complaining miraculously lowers your JSS than to face up to the possibility that a client may not have rated you as highly in their confidential assessment of their experience with the contract as you would like.

 

 

mrgam
Member

Me too.  . . .  from 100% to 92% and this was right after an Upwork maintenance of the site.

I was unable to close a job last month until just a week ago when I started to work on just one single job.  Therefore, there were no negative feedback to worry about; but, nevertheless, JSS came down.

Why implement something that just makes people feel miserable?  When I inquired, I got this simple but round-about answer:
"Unfortunately as much as I would love to we are unable to provide the exact calculation of your Job Success Score. The snapshots we take are of a rolling window, which means sometimes a contract can slip out of your best calculation, causing your score to change significantly without any recent activity. For example, a contract will no longer be counted in your 6-month window once it is 6-months and one day old."

If my score last month was 100% and it has gone down to 92%, what else, besides the Upwork maintenance work, happened in between to reduce my score? I only closed one job last month and it only happened a week ago. There was no other activity that could have changed my score.

If this cannot be answered, how on earth am I going to help myself keep a good JSS score?