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gabriello1032
Community Member

JSS Score drops with no changes to activity... please help

I do not understand why my JSS score has dropped... I have not completed any Upwork contracts in nearly 2 years. I used to have a 94% JSS and recently (past 2 weeks) it dropped to 89% without any changes to my profile. I read all the documents detailing why a JSS score could change but it still does not make sense. Attached below is an image of my stats. I am very confused... please help. 

 

https://www.upwork.com/o/profiles/users/~01e3912553480ed5f6/

 

above is a link to my profile. 

1 REPLY 1
petra_r
Community Member


Gabriello I wrote:

I do not understand why my JSS score has dropped... I have not completed any Upwork contracts in nearly 2 years. I used to have a 94% JSS and recently (past 2 weeks) it dropped to 89% without any changes to my profile

above is a link to my profile. 


2 reasons.

 

1) Good outcomes drop out of the maximum 2 year window - so "not so great" outcomes weigh more heavily

2) Upwork changed the "weighing" of contracts, now the outcome on larger contracts weighs more heavily than the outcome of smaller ones.


At 79% your overall private feedback percentage is very low. You need to do some contracts (and do them well) to get back to a higher JSS.

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