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jeffbanal
Community Member

JSS Score vs Public feedback or stars

Hello,

 

Am I correct that private feedback will determine your JSS score.

 

Let's say a client will give me 5 stars but their private feedback to me is not good it means it is bad for my JSS?

 

Additional questions I saw a few freelancers who do have only 2 completed jobs but there were able to reach the Top Rated status.

ACCEPTED SOLUTION
AndreaG
Moderator
Moderator

Hi Jeffrey,

 

Yes, Job Success Scores reflect a wide range of factors such as public and private feedback, long-term contracts, and repeat ones. You can monitor your Job Success Score on your My Stats page. In order to get a Job Success Score, you need to complete:

 

Projects with 2 (or more) different clients
4 (or more) different contracts within 24 months

 

Please see these help articles to learn more about the JSS and Top Rated requirements.

 

Thanks! 

~Andrea
Upwork

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AndreaG
Moderator
Moderator

Hi Jeffrey,

 

Yes, Job Success Scores reflect a wide range of factors such as public and private feedback, long-term contracts, and repeat ones. You can monitor your Job Success Score on your My Stats page. In order to get a Job Success Score, you need to complete:

 

Projects with 2 (or more) different clients
4 (or more) different contracts within 24 months

 

Please see these help articles to learn more about the JSS and Top Rated requirements.

 

Thanks! 

~Andrea
Upwork
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