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JSS Showing Wrong Data

hafeez-reema
Ace Contributor
Reema H Member Since: Nov 23, 2017
1 of 6

hello !

My Last JSS was 89%

And in the meantime i have completed 2 projects with 5/5 reviews .

but the JSS Gone Down to 85%

which should increase to 95% or more .

 

there must be a problem in JSS .

Note:Not a single project was cancelled or refunded .

 

voskerchian
Community Guru
Hasmik V Member Since: Aug 12, 2017
2 of 6

Reema,

What about private feedback which is surely taken into account in JSS calculation?

hafeez-reema
Ace Contributor
Reema H Member Since: Nov 23, 2017
3 of 6

private feedback was left good as the buyer was 100% satisfied with the project and left wonderful feedback .

thank you 

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
4 of 6

@Reema H wrote:

private feedback was left good


 You don't know that.

Do you have any long term inactive contracts or contracts that have fallen out of the calculation window or contracts without feedback?

hafeez-reema
Ace Contributor
Reema H Member Since: Nov 23, 2017
5 of 6

I am been working here for two months .

and no almost all of the contacts that are in active now 

In process are last 30 days or 10 days .

thank you 

colettelewis
Community Guru
Nichola L Member Since: Mar 13, 2015
6 of 6

Reema,

Do you have any ended contracts with low feedback scores?

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