Stefanka L wrote:
So I had 3 contracts ended for the period from 10th to 20th, all of them 5 stars and all clients were very happy. But as a result my JSS lifted from 89 to 91%. So I am wondering how can only one bad feedback lower my JSS 7%, and 3 great feedbacks raise it only 2 points?
That is how percentages work I'm afraid.
If you have 9 green apples, you have 100% green apples
Then you get a red apple, and your green apple percentage falls to 90%
You would now need a whopping 10 green apples to get back to a green apple percentage of 95%
The closer you are to 100%, the more it takes to rise.
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