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JSS dropped for no apparent reason

Active Member
Laze D Member Since: Jun 9, 2018
1 of 2

Several days ago, I saw that my JSS dropped from 100% to 96% and because I had a lot of contracts in the past two months, I started looking for bad reviews(3.5 stars). Found only one and asked for it to be removed.

 

Both the public and private feedbacks were removed and today I log in and my JSS is 92%. I look through my contracts to clean off two unresponsive clients. I end one of the contracts and now my JSS has dropped to 90%.

 

I can't understand this. Why is my JSS dropping?

Community Guru
Petra R Member Since: Aug 3, 2011
2 of 2

Laze D wrote:

 

I can't understand this. Why is my JSS dropping?


Private feedback in the 80s and over half your ended contracts ending with no feedback.

 

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