Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: JSS issue

ameen-essa
Active Member
Ameen E Member Since: Mar 13, 2018
1 of 23

Hi,

I have a problem with my JSS it was 88% from the last update of the stats and I completed a job with good feedback and 5 stars and in the 5-Aug-18 my stats updated to down my JSS to 80% I wanna know why is that happening.

 

I only completed 5 jobs all of them with 5 stars but I have only two my client did not give me a feedback but gives 5 stars and no declined contracts only I hired for five and completed them successfully.

dremru
Active Member
Emanuele R Member Since: Aug 3, 2018
BEST ANSWER
2 of 23

Hi Ameen

JSS is not based only on public feedback, but also on something called "private feedback" which is not visible put greately affects JSS.

It is possible that one of your clients, despite giving you a 5 star rating, left a lower rating for the private feedback, and since you had just 5 contracts, It greately affected your JSS.

View solution in original post

ameen-essa
Active Member
Ameen E Member Since: Mar 13, 2018
3 of 23

@Emanuele R wrote:

Hi Ameen

JSS is not based only on public feedback, but also on something called "private feedback" which is not visible put greately affects JSS.

It is possible that one of your clients, despite giving you a 5 star rating, left a lower rating for the private feedback, and since you had just 5 contracts, It greately affected your JSS.


 Hi, Emanuele.

Thanks for your reply.

but, I think it is not fair to make the private feedback affected my JSS.

Because the client gives good feedback in public and in the private give me a bad one it is not fair, what is your opinion.

dremru
Active Member
Emanuele R Member Since: Aug 3, 2018
4 of 23

I agree it is not the best solution, and many before you have complained about this sistem, since it does not let you actually now what contract was considered "bad", effectively making it impossible to exactly pinpoint your mistakes, especially since apparently, Upwork considers "not adequate" private ratings below nine, which is a bit harsh in my opinion.

 

Unfortunately there is not much you can do about this, but don't worry: JSS is not the be-all and end-all of Upwork, and there are many freelancers with a JSS around 80% that still get a lot of jobs.

Just keep doing your best and your JSS will definitely improve, especially since, being your first contracts, it is very easy to change it.

wlyonsatl
Community Guru
Will L Member Since: Jul 9, 2015
5 of 23

Some clients are cowards or liars. Some might think that three stars out of five is average, so four stars is above average and  five starts is for stellar performance, but there's nothing wrong with an "average" rating.

 

That's in the real world, not Upworkland.

 

The JSS's calculation is a mess; if it affected clients as much as it affects freelancers, Upwork would fix it.

 

Upwork shouldn't let private and public feedback, whether from clients or freelancers, be so wildly different.

ameen-essa
Active Member
Ameen E Member Since: Mar 13, 2018
6 of 23

Yeah, if the client affected by the rate they will change it because the clients spend a lot of money on this platform, not the freelancer so if the clients go away they won't get money but if the freelancer run away from this platform they will say there is a lot of freelancers will start to work with the clients [Bad strategy].

versailles
Community Guru
Rene K Member Since: Jul 10, 2014
7 of 23

Ameen, on your Stats Page, what says the Clients who would recommend you?

 

What is the percentage of clients that said they will recommend you? Anything under 90% may be problematic and I bet yours is lower.

-----------
"Where darkness shines like dazzling light"   —William Ashbless
ameen-essa
Active Member
Ameen E Member Since: Mar 13, 2018
8 of 23

 


@Rene K wrote:

Ameen, on your Stats Page, what says the Clients who would recommend you?

 

What is the percentage of clients that said they will recommend you? Anything under 90% may be problematic and I bet yours is lower.


 

Yeah, it is 60% but it appears after the last contract only!!

and what it means why I affected and how it increases and decrease.

debi-f
Community Leader
Debora F Member Since: Nov 3, 2010
9 of 23
Hello,
Is there someone that can explain me why my profile went down from 100% to 88% in the last 2 weeks with this stats? 
 
Clients who would recommend you 90%
Long-term clients 68%
Recent account holds 0
Top Rated eligible weeks 15 of 16
 
Thank you
pinkmuffin
Ace Contributor
Melba K Member Since: May 29, 2018
10 of 23

Hi Deborah, Sorry to hear that same thing happen to you.  I wonder what happen to the JSS system, I see you got more reason to ask for answer, considering you got 400 jobs and you're way far from me in terms of upwork experience.  Hopefully your Jss will get back to normal as well.

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS