๐Ÿˆ Community
goran-molnar
Member

JSS mysteriously dropped :(

Hi all,

After a month of happily being top rated, now I see my JSS dropped for 9 points, to 89 so I lost my TR badge ๐Ÿ˜ž .

The only thing that changed from the last update is one short finished job that ended with good public feedback and the client telling me she will give me highest grades.
I have one fixed price contract where the milestone has not yet been approved for 13 days already and another two fixed price contracts with relatively low activity lately, could this influence the JSS?

Thanks for any ideas.

30 REPLIES 30
miroslav84
Member

I don't think anyone should worry about the JSS as long as it's at or above 80%.

 

Frankly, I have had 100% and 93% and struggled to find work.

Once my JSS fell below 90% I took a greater care towards my profile and portfolio. Now I am at 80% but I now struggle to perform all of the hours authorized by clients. The ones I landed with an under-90% JSS. What I did to get these, I just improved my profile and portfolio. In short, it appears that now I find easier to land jobs despite my JSS diminished and has been remaining low.

 

And once you are back to 90% or more and regain the badge, you should use that to significantly increase your rates.

Agreed. Mine dropped from 94% to 80% a month ago, and I improved my profile and portfolio. I did receive less invitations, but my proposal and interview rates remained about the same.

Hi Goran,

 

Inactive contracts can count against you. But you can't close the contracts yourself to avoid this... doing so results in a bigger drop in JSS. 

 

Your nice client was hopefully genuine, but it's possible that they didn't leave good feedback.

 

I would recommend noting your JSS scores and recommendation% each week, with date, and then you can figure out if a client left good or bad feedback fairly easily. Such monitoring will help you get an idea of which things are having a big impact on your JSS.

 

 

Ah yes, I forgot to mention that if you have little jobs and a JS level that you want to improve, its strongly recommended to avoid any clients with little or no hiring history on Upwork. These clients will often not know how to rate you properly, in a way that doesn't hit your JSS. My JSS is so low mostly due to messing with newbie clients who believed alchemy is possible here.

Crap, I didn't know that inactive contracts can count against you. I have one that has been static for about 2 weeks. I completely agree with being picky with whom you take work. Even though I'm still new to UpWork, I've started to select clients with existing feedback and some history.


@Maria A wrote:

Crap, I didn't know that inactive contracts can count against you. I have one that has been static for about 2 weeks. I completely agree with being picky with whom you take work. Even though I'm still new to UpWork, I've started to select clients with existing feedback and some history.


I don't think an inactive contract for only 2 weeks would be the culprit.  


@James H wrote:

Hi Goran,

 

...But you can't close the contracts yourself to avoid this... doing so results in a bigger drop in JSS... 

  


James and Goran,

 

Not true. Closing contracts is JSS-neutral.

There is an argument that contractor-closed contracts are less likely to get feedback than contracts closed by clients (who are required to leave feedback as part of closure). However, in cases where the client has "disappeared" (or simply and rightly thinks his relationship with the contractor has ended), no feedback is already all but certain. Closing the contract is unlikely to increase that risk; leaving it open is certain to incur Upwork's silent and smoldering wrath.

 

In cases where there is ongoing, intermittent work, the client and contractor should be able to establish a rhythm that satisfies Upwork, or the contractor can simply close the contract periodically, tactfully explaining to the client that it is an onerous, irrational requirement imposed by Upwork on our busy worklives.

In all cases, no-feedback contracts only ding JSS when they become "excessive," or whatever the mystery description du jour may be.

 

Best,

Michael


@Douglas Michael M wrote:

 

Not true. Closing contracts is JSS-neutral.


In all cases, no-feedback contracts only ding JSS when they become "excessive," 



Since I started monitoring JSS and reading the forums to learn more, I've seen my score rise from 80 to 96%. One of the things I did, as advised by many freelancers I identified as being knowledgeable about JSS, was stop closing contracts myself.

 

However, it could be coincidental. 

 

A friend I recommended to the site has just closed 2 contracts and is otherwise fairly inactive here. By the end of May we'll know for sure.

 

No-feedback contracts... the magic number is 4. 


@James H wrote:

A friend I recommended to the site has just closed 2 contracts and is otherwise fairly inactive here. By the end of May we'll know for sure....

 

No-feedback contracts... the magic number is 4. 


James,

 

Allow me to doubt that an uncontrolled experiment with n=2 will be definitive.

 

And for all its opacity, @Upwork has been clear that there is no magic number. It's an unspecified proportion.

 

Best,

Michael

The JSS is an absurd rating system that poorly reflects how clients think you successfully completed their projectm, which is precisely what "Job Success Score" means.

 

The most telling display of how poor this system is comes from UpWork themselves. They (the support agents) have absolutely no idea how JSS is calculated. They are trained to accept the poorly designed and presented system, and send Freelancers "canned" responses when asked about it.

 

The JSS is a system holds credibility with Clients. Why? - they want to know if you successfully completed projects in the past, and what clients thought of you (vis-a-vis a generally accepted rating scheme). Clients have absolutely no interest in how well you work within the poorly defined confines of the UpWork system and hidden criteria thereof.

 

The current JSS platform/system should be scrapped. It seems the system Amazon or E-Bay uses would be more appropriate and useful for all concerned.

 

 

evetodew
Member

Goran, there are many reasons why the JSS drops. In fact, due to the 6-month, 1-year, and 2-year windows, you may not directly see these reasons. For example, if a bad contract fell out of the 6-month window you may suddenly see a rise in your JSS, despite a few bad recent contract. And vice versa. So, the immediate actions you do may not necessarily mean that your JSS will behave accordingly.

 

Mine fluctuates all the time, but I don't think it will ever be 100%. I expect it soon to drop. Because that's what it does. It rises and it drops now and then.

 

Inactive contracts - I close them. I don't need them, and clearly the client doesn't need me, so why keep them? Closing them will hit you as bad as keeping them, but would you want to clutter your 'In progress' section?

 

Close them, and move on. You'll find new contracts, active ones. That's why you're here.

 

Forget about the JSS. It won't help you find a job unless it's lower than 50% ๐Ÿ™‚ Then maybe you won't find a job that easy. But I don't think you'll ever get so low.

 

P.S. I check my JSS every two weeks. That's like a few seconds. Then I forget it and do what job I have to do. Don't worry about it so much.

I think that inactive fixed price contracts are the most likely cause of the drop. I don't think that 6 month window is to blame as I started working on UpWork around 6 months ago.

They're inactive for a month-two now, because the client and I decided to temporarily switch focus of the app we're building.

 

I have good relationship with the client, I thought it's not a problem to pause the development on one thing if mutuall agreed between the client and me.

It appears it's not with regards to JSS. 

 

Let's see what happens in 2 weeks after finalising the inactive contracts.

Hmm, 9 percent is a bit too much if you only have inactive contracts for 1-2 months. I don't think that would be the reason. Since I can't see your profile, I can't really say what may be the cause. Maybe some nasty private feedback (clients leave both private and public, and private can be bad, although the public may be ok). So, who knows what's going on under the hood of the mysterious JSS ๐Ÿ™‚ That's why I stopped worrying about it.

mwiley
Member

I use UpWork to supplement my time and bank account. In most cases I've accepted one-time projects - though some may take a bit of time to complete.

 

In every case, my clients have raved about and paid for my work.

 

Yet, UpWork has decided to devise a job success system which is not reflective of the work completed. Further, getting a straight-forward answer from UpWork Support - based on facts, statistics and common sense - is impossible.

 

It appears that UpWork is only interested in considering long-term work as that means more money for them.

 

UpWork - this should be a system that fairly evaluates a freelancers output, not how they best support your system!

 

If payment was made to a freelancer, without dispute, then that is clear evidence that the work was completed successfully.

 

If clients opt to not provide feedback, then that is their option and should be counted against them - not the freelancer.

 

If the freelancer has been paid 100% of the time, without dispute, and the majority of clients have given 5-start rating and gloweing feedback, then the JSS should be 100%.

 

What objections do you have to the above premis? 

 

 


@Merritt W wrote:

I use UpWork to supplement my time and bank account. In most cases I've accepted one-time projects - though some may take a bit of time to complete.

 

In every case, my clients have raved about and paid for my work.

 

Yet, UpWork has decided to devise a job success system which is not reflective of the work completed. Further, getting a straight-forward answer from UpWork Support - based on facts, statistics and common sense - is impossible.

 

It appears that UpWork is only interested in considering long-term work as that means more money for them.

 

UpWork - this should be a system that fairly evaluates a freelancers output, not how they best support your system!

 

If payment was made to a freelancer, without dispute, then that is clear evidence that the work was completed successfully.

 

If clients opt to not provide feedback, then that is their option and should be counted against them - not the freelancer.

 

If the freelancer has been paid 100% of the time, without dispute, and the majority of clients have given 5-start rating and gloweing feedback, then the JSS should be 100%.

 

What objections do you have to the above premis? 

 

 


 You seem to forget that there's also a private feedback...

Why do people think that there are so many clients who give you great public feedback and  very poor private one at the same time? I dont think there's so much clients who are so mean to do that. 

Olga Q,

 

I haven't forgotten about the private feedback. That is also an area which should be elimninated. In an era where transparancy is respected and used to increase productivity, it makes no sense that UpWork would promote the reverese.

 

As a side fact, my Clients 5-star ratings say it all, and I have not other type (less the smaller jobs with no feedback). When I take on a project, my clients can expect 120% satisfaction, and I work through and issues which might detract from objective. 

 

UpWork is a job board, and they are paid quite well for facilitating that service. What possible benefit could either the Client or Freelancer extrapolate from a "hidden system" of comments? More importantly, what does UpWork have to gain from such a system - it's counter-intuitive.


@Merritt W wrote:

 

....getting a straight-forward answer from UpWork Support - based on facts, statistics and common sense - is impossible. 


Merritt,

 

For your own sanity, please note that your observation is literally true. I do not anticipate change.

 

Best,

Michael

Update, after completing two projects, one that took a while and one new, short one, my JSS is now 100%.

So it appears that fixed price contracts after a period of inactivity can lower the score. 

Seems to behave quite wild and unpredictable.

Despite all the drawbacks of the system, guess it's still better to be top rated than not ๐Ÿ˜„ .

 

Seems like a good reason to consider other Job Board providers

lguajardh
Member

So, after 8 years working in odesk/Upwork..with 77 jobs and over 2,500 hours worked.. always 5 star ratings and some withot any rating .. suddenly from 100% job success, now is 97%. When I asked Upwork about it they said that was because I had 2 contracts on hold by Upwork because inactivity.. I had this clients for years now, and yes, some times they don't requiere my services but they alwasy come back and unhold the contract if needed and I keep working for them under the same contract. 

 

Asking the client to create a new job every time will make clients don't want to mess with it. Is bad enought they having to unhold a contract they never put on hold.

 

I'm not sure how to get around this. Any ideas?

 

 

 Lucia, looking over your work history, you seem to have a substantial number of completed jobs with no feedback, and in the past Upwork has stated that jobs with no feedback will lower JS, so if anything I'm surprised you were at 100% to start with. So,, my suggestion is contact some of your former clients and ask them to leave you feedback.

__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce

True. What I do not understand is why punish the contractor when is the client who doesn't give feedback.

 

I have left feedback to ALL my clients.

 

And yes, I do ask them very nicely to leave feedback, most cases they just never answer..

 

Upwork should ask a deposit fee for clients per contract and only get it back when they close and leave feedback. 

 

No fair contractor be harmed by lazy clients.

 

 

 

Excellent observation and suggestion Lucia.

megamorph
Member

I have 7 finished jobs, all of them has a 5star feedback. then i got 97% Jobsuccess score, then after 2 weeks I only have 88% jobsuccess score? how could this be? I don't have any fail job.. all of them are 5star rating...

Hello, I just want to comment that the same thing's happened to me. I started on 100% then went down to 92%, and now today to 86% for no apparent reason. I also lost my top rated badge because of this, which I find incredibly unfair! I would like an explanation, if you're so kind.

Kendry, JSS is a faulty system which should be eliminated. While reading your post I was reminded of the old adage that UpWork should probably take note of "why bite the hand that feeds you"

In these 2 weeks, how many projects you've completed and how many feedbacks?

I know I'm not the OP, but in the last two weeks, I've just worked on "per hour" jobs, this has obviously led to me not getting any feedback. Is that what's wrong? it's still not fair. All 5 finished jobs have a five star rating except for one that didn't grant me any feedback because the client just didn't wish to do so. 

The harmful JSS effect of inactive fixed-price jobs, and @Upwork's refusal to reveal when jobs are considered harmfully inactive, has been widely discussed.

 

The irrationality of penalizing freelancers for client inaction is an ongoing point of contention. Upwork seems immovable on this point.

 

I contact clients with contracts open 15 days after completion to tell them Upwork requires closing the contract [edit: if there is no new work/milestone to be added], and prefers that they do it. If the contract remains open another week, I close it myself.

 

Best to all,

Michael

Learning Paths