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Re: JSS

Active Member
Laura P Member Since: Aug 19, 2017
21 of 3,192

I have several clients who went completely silent after I delivered the job. My job score keeps dropping and most of my reviews are 5 stars! I recently just accepted a new client and my score now went down again.

please, can you guys explain to me what's going on - I am having trouble understanding how this is calculated.

Community Guru
Brian F Member Since: Jun 4, 2013
22 of 3,192

Laura P wrote:

I have several clients who went completely silent after I delivered the job. My job score keeps dropping and most of my reviews are 5 stars! I recently just accepted a new client and my score now went down again.

 

...

What's going on is Upwork doesn't care enough about its freelancers to actually listen to them and modify some of these changes that keep negatively impacting freelancers

 

Community Guru
Tonya P Member Since: Nov 26, 2015
23 of 3,192

So OP is inviting clients to leave Upwork and take their work off the platform? Isn't that a violation of the TOS? 

Active Member
Emma C Member Since: Nov 26, 2017
24 of 3,192
I am active on three platforms and I have not invited clients but I do let others know I am available privately and on other sites. It’s easy for people to find me if they want to. That’s not a violation at all!
Community Guru
Petra R Member Since: Aug 3, 2011
25 of 3,192

@Emma C wrote:
I am active on three platforms and I have not invited clients but I do let others know I am available privately and on other sites. It’s easy for people to find me if they want to. That’s not a violation at all!

 If those clients first connected with you on Upwork and it is less than 2 years ago: Yes it is....

Active Member
Emma C Member Since: Nov 26, 2017
26 of 3,192
It really isn’t.
Moderator
Goran V Moderator Member Since: Mar 24, 2017
27 of 3,192

Hi Emma,

Just to confirm that taking clients outside of Upwork before 2 years it is a violation on our ToS.
Meaning if your pointing them to other platforms that your active on, our team will review everything further.


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Active Member
Emma C Member Since: Nov 26, 2017
28 of 3,192
Hi Goran, If you read my messages to clients you won’t find any evidence of me directing to other platforms at all and I have spoken to the customer services team about the original subject matter many times. I’ve discussed other systems on other platforms too and pointed out the pitfalls of Upwork’s system. Unfortunately it is not seamless and it is not fault-free. The purpose of this thread was to try and get someone to re-examine it. I was advised to post on here by Upwork support as you review ideas which is why I did it. I do hope though, that if you do take time to read my messages you will see how pleased my clients have been and take that into account ref the feedback query!
Community Guru
Petra R Member Since: Aug 3, 2011
29 of 3,192

@Emma C wrote:
 I have spoken to the customer services team about the original subject matter many times.....
I was advised to post on here by Upwork support

 Those two statements are connected: It means "We have told you the same thing time and time again, we won't tell you anything different this time or the next many times, feel free to tell someone else..."

 

Furthermore I am a little puzzled that you think your "No Feedback" contracts are having much of an effect on your JSS.... They almost certainly don't, you don't have a high percentage of those and a small percentage does not affect your JSS.

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
BEST ANSWER
30 of 3,192

Hi Emma,

Yes we are always making full reports of each feedback we receive, as I have already done on your first comment.

Please note that reviewing profiles does not mean that actions will be taken. 
Your more than welcome to post or discuss any topics you would like, even provide advices for new freelancers that are struggling and are coming here for an advice.


If you need further help with more private details you can always write me a PM.
Enjoy the rest of the weekend all.


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