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Re: Job Success Score Dropped without any bad feedback

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Community Guru
Tiffany S Member Since: Jan 15, 2016
71 of 3,595

@Emma C wrote:
I am active on three platforms and I have not invited clients but I do let others know I am available privately and on other sites. It’s easy for people to find me if they want to. That’s not a violation at all!

 Probably you should read the TOS and user agreement. Both you and the clients agreed not to work with clients/freelancers you connected with through Upwork for a period of at least two years following your first contact. The only way around that is for the client to pay a $2,500 buyout fee. That's contractual, too, so if you are able to mislead your clients into believing that it's okay to go off platform and it's been less than two years, you'll be opening them up to legal liability for that $2,500 buyout fee, in addition to suspension or deletion of their Upwork accounts.

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Community Guru
Jennifer D Member Since: Feb 15, 2016
72 of 3,595

Upwork's position is that a *pattern* of jobs with no feedback indicates poor client and contract management, and as a client I tend to agree. This is why JSS is negatively impacted if a freelancer has a *pattern* of jobs with no feedback. As Petra said, it's unlikely that your no feedback jobs are affecting your JSS.

There is more to being a successful freelancer on Upwork than just winning a job and delivering the finished product. Client and contract management is an important skill for all freelancers. It starts before you even bid on a job (does the client have a great history of feedback, both given and received) and doesn't end after you have delivered the finished product.

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Active Member
Md H Member Since: Nov 28, 2017
73 of 3,595
Hi, My Job Success score reduces 100% - 92% but i don't know why, every job is successfully completed, show in my status (Your profile was discovered 4 times last week. (-20% from the previous week) what can i do for now? Thanks
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Active Member
Lorianne R Member Since: Nov 26, 2018
74 of 3,595
UpWork shouldn’t care about how good are we on client relationships, just on the delivery of the work. Everything else is not objective as to give a score on it. Some people could be super introvert and awkward and still deliver a great work. Maybe that could be taken in account to give you a top freelancer status but not for other general scores.
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Community Guru
Phyllis G Member Since: Sep 8, 2016
75 of 3,595

Lorianne R wrote:
UpWork shouldn’t care about how good are we on client relationships, just on the delivery of the work. Everything else is not objective as to give a score on it. Some people could be super introvert and awkward and still deliver a great work. Maybe that could be taken in account to give you a top freelancer status but not for other general scores.

 It's rarely possible to completely separate how a client feels about the specific work deliverable from how they feel in their relationship with the FL. And any successful FL will confirm the importance of repeat business. The ability to relate well with clients is part of the gig, just like having enough bookkeeping skills to manage your money, and enough marketing savvy to find new business. Some parts are more challenging for some people than others, but there are certain critical, minimum skills we all have to develop.

 

Anyway, of course UW cares about our success at cultivating and maintaining client relationships. They want clients returning to the platform and telling their friends to use it. 

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Community Guru
Brian F Member Since: Jun 4, 2013
76 of 3,595

"there are certain critical, minimum skills we all have to develop."  Yeah, among those empathy and understading and not making unfounded assumptions...

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Community Guru
Will L Member Since: Jul 9, 2015
77 of 3,595
Jennifer,

It's called a JOB Success Score, yet some of the rating criteria have nothing to do with how well the freelancer performs for clients (in other words, the specific JOB being rated). Some of what you mention is irrelevant to measuring that performance, though it will certainly reflect how successful a freelancer will be in terms of income, repeat business, etc.
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Community Guru
Brian F Member Since: Jun 4, 2013
78 of 3,595

"It's called a JOB Success Score, yet some of the rating criteria have nothing to do with how well the freelancer performs for clients (in other words, the specific JOB being rated). Some of what you mention is irrelevant to measuring that performance, though it will certainly reflect how successful a freelancer will be in terms of income, repeat business, etc."

 

THANKS WILL!!  This is EXACTLY what are complaning about.  In response?  No action, and "explanations" that involve blaming the freelancer and telling them to ust try harder to get more contracts or explain the technicalities that are simply not justified or a fair represenration.  This needs to be changed.  It should NEVER have been implemented this way.  The witches' brew doesn't need these magic mushrooms.  It needs a diluter to make the solution clearer and more transparend and more related to objective criteria related to job performance measured in satisfaction vs dissatisfaction, not blanks.

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Active Member
M. Adeel G Member Since: Sep 5, 2017
79 of 3,595

Hi! 
I am facing issue with my success score which was 100% from beginning. But recenlty it dropped down to 95% and surprisingly i never got less than 5 stars or a bad review in any of my contracts. You can visit my profile and see all of my client's feedback on my work and I never removed any feedback ever.

I am so disappointed with it as i completed all contracts with good feedbacks and all my clients ended the contract on a good note and some of them contacted my again for more work. Can anyone tell me why my success score dropped? And is there any way to get my success score back to 100%?

Moderator
Goran V Moderator Member Since: Mar 24, 2017
80 of 3,595

Hi Adeel,

Private feedback is included in the calculation as well. 
The JSS is calculated in 6-12 and 24 moths windows, if some of your good feedback are pushed out of this windows it will slightly go lower.

You can focus on finishing smaller fixed price contracts so that they are included in your calculation little bit faster.


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