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Re: JSS

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Lorianne R Member Since: Nov 26, 2018
71 of 4,141

"You refuse to use UW as it's meant to be used, and instead want to rail against the model and scream for it to be overhauled to accommodate your particular requirements. Well, thousands and thousands and thousands of FLs who are doing quite well here would prefer that not happen."

 

Where are those thousands that would prefer that not to happen?  What he is saying here is not for his particular requirements, this is something that I could say THOUSANDS AND THOUSANDS have complained about and have left the platform because of UpWork's model.  It's not a secret that UpWork has a bad reputation among freelancers for the type of clients that it attracts.  If you have long time here (as myself) you have built a reputation and can somehow play with the system, but in general, everyone could be doing much better if the system worked with us and not just for the clients. 

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Tiffany S Member Since: Jan 15, 2016
72 of 4,141

@Emma C wrote:
I am active on three platforms and I have not invited clients but I do let others know I am available privately and on other sites. It’s easy for people to find me if they want to. That’s not a violation at all!

 Probably you should read the TOS and user agreement. Both you and the clients agreed not to work with clients/freelancers you connected with through Upwork for a period of at least two years following your first contact. The only way around that is for the client to pay a $2,500 buyout fee. That's contractual, too, so if you are able to mislead your clients into believing that it's okay to go off platform and it's been less than two years, you'll be opening them up to legal liability for that $2,500 buyout fee, in addition to suspension or deletion of their Upwork accounts.

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Jennifer D Member Since: Feb 15, 2016
73 of 4,141

Upwork's position is that a *pattern* of jobs with no feedback indicates poor client and contract management, and as a client I tend to agree. This is why JSS is negatively impacted if a freelancer has a *pattern* of jobs with no feedback. As Petra said, it's unlikely that your no feedback jobs are affecting your JSS.

There is more to being a successful freelancer on Upwork than just winning a job and delivering the finished product. Client and contract management is an important skill for all freelancers. It starts before you even bid on a job (does the client have a great history of feedback, both given and received) and doesn't end after you have delivered the finished product.

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Md H Member Since: Nov 28, 2017
74 of 4,141
Hi, My Job Success score reduces 100% - 92% but i don't know why, every job is successfully completed, show in my status (Your profile was discovered 4 times last week. (-20% from the previous week) what can i do for now? Thanks
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Lorianne R Member Since: Nov 26, 2018
75 of 4,141
UpWork shouldn’t care about how good are we on client relationships, just on the delivery of the work. Everything else is not objective as to give a score on it. Some people could be super introvert and awkward and still deliver a great work. Maybe that could be taken in account to give you a top freelancer status but not for other general scores.
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Phyllis G Member Since: Sep 8, 2016
76 of 4,141

Lorianne R wrote:
UpWork shouldn’t care about how good are we on client relationships, just on the delivery of the work. Everything else is not objective as to give a score on it. Some people could be super introvert and awkward and still deliver a great work. Maybe that could be taken in account to give you a top freelancer status but not for other general scores.

 It's rarely possible to completely separate how a client feels about the specific work deliverable from how they feel in their relationship with the FL. And any successful FL will confirm the importance of repeat business. The ability to relate well with clients is part of the gig, just like having enough bookkeeping skills to manage your money, and enough marketing savvy to find new business. Some parts are more challenging for some people than others, but there are certain critical, minimum skills we all have to develop.

 

Anyway, of course UW cares about our success at cultivating and maintaining client relationships. They want clients returning to the platform and telling their friends to use it. 

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Brian F Member Since: Jun 4, 2013
77 of 4,141

"there are certain critical, minimum skills we all have to develop."  Yeah, among those empathy and understading and not making unfounded assumptions...

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Will L Member Since: Jul 9, 2015
78 of 4,141
Jennifer,

It's called a JOB Success Score, yet some of the rating criteria have nothing to do with how well the freelancer performs for clients (in other words, the specific JOB being rated). Some of what you mention is irrelevant to measuring that performance, though it will certainly reflect how successful a freelancer will be in terms of income, repeat business, etc.
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Brian F Member Since: Jun 4, 2013
79 of 4,141

"It's called a JOB Success Score, yet some of the rating criteria have nothing to do with how well the freelancer performs for clients (in other words, the specific JOB being rated). Some of what you mention is irrelevant to measuring that performance, though it will certainly reflect how successful a freelancer will be in terms of income, repeat business, etc."

 

THANKS WILL!!  This is EXACTLY what are complaning about.  In response?  No action, and "explanations" that involve blaming the freelancer and telling them to ust try harder to get more contracts or explain the technicalities that are simply not justified or a fair represenration.  This needs to be changed.  It should NEVER have been implemented this way.  The witches' brew doesn't need these magic mushrooms.  It needs a diluter to make the solution clearer and more transparend and more related to objective criteria related to job performance measured in satisfaction vs dissatisfaction, not blanks.

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M. Adeel G Member Since: Sep 5, 2017
80 of 4,141

Hi! 
I am facing issue with my success score which was 100% from beginning. But recenlty it dropped down to 95% and surprisingly i never got less than 5 stars or a bad review in any of my contracts. You can visit my profile and see all of my client's feedback on my work and I never removed any feedback ever.

I am so disappointed with it as i completed all contracts with good feedbacks and all my clients ended the contract on a good note and some of them contacted my again for more work. Can anyone tell me why my success score dropped? And is there any way to get my success score back to 100%?

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