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Sudden Fall in JSS

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Community Leader
william b Member Since: Jan 3, 2015
311 of 5,360

Could not agree more. And "non-existent" is almost certainly too kind.

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Community Guru
Tom Z Member Since: Jul 10, 2016
312 of 5,360

A lot of freelancers here don't realize in fact they are the "client." --- 13% of my pay goes directly to Upwork... That's more than most "client" spend here on Upwork. It's funny how freelancers don't realize this.

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Community Guru
Petra R Member Since: Aug 3, 2011
313 of 5,360

Tom Z wrote:

A lot of freelancers here don't realize in fact they are the "client." --- 13% of my pay goes directly to Upwork... That's more than most "client" spend here on Upwork. It's funny how freelancers don't realize this.


What many freelancers, who think they are "the client" - is that 100% of the contract value, your part and Upwork's part" comes from the client. Absolutely every Cent of it.

 

 

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Community Guru
Brian F Member Since: Jun 4, 2013
314 of 5,360

Petra R wrote:

Tom Z wrote:

A lot of freelancers here don't realize in fact they are the "client." --- 13% of my pay goes directly to Upwork... That's more than most "client" spend here on Upwork. It's funny how freelancers don't realize this.


What many freelancers, who think they are "the client" - is that 100% of the contract value, your part and Upwork's part" comes from the client. Absolutely every Cent of it.

 

 


Do you understand basic economics?  The money is sent in exchange for goods and services.  So without services/goods offerent by freelancers, no money is changing hands or going through Upwork.  Upwork makes no money and clients get no services/goods... It's an exchange.  One is not more valuable than the other.  This is economics 101. The amount of money is based on the value of the goods.  Come on now...

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Community Leader
william b Member Since: Jan 3, 2015
315 of 5,360

"Non-existent" is definitely a bit too kind.

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Community Guru
Jennifer D Member Since: Feb 15, 2016
316 of 5,360

@Scott DS Y wrote:

When is the Product Team going to understand that not every client is NOT going to leave feedback after a successful project. So when a freelancer closed a completed project the likely hood that a client will close from their end and leave feedback is 10%. YES 10%. Also when you call the customer support center to send a client an email, that is just bothering the client is DOES NOT HELP.

 

(snip)


 Where on earth did you get this 10% number from?

 

Upwork's position is that a *pattern* of jobs with no feedback indicates poor client and contract management, and as a client I tend to agree. This is why JSS is negatively impacted if a freelancer has a *pattern* of jobs with no feedback.

There is more to being a successful freelancer on Upwork than just winning a job and delivering the finished product. Client and contract management is an important skill for all freelancers. It starts before you even bid on a job (does the client have a great history of feedback, both given and received) and doesn't end after you have delivered the finished product.

Active Member
Saba U Member Since: Sep 17, 2015
317 of 5,360

Hello,

My job success score, before yesterday, was 97% and I was quite happy about it.

 

However, all of sudden, I found out today that my JSS has fallen to 91%. It is especially confusing because none of my contracts ended in the last 15 days. Can someone please guide me what has caused this massive fall in my JSS?

 

Here's the link to my profile: https://www.upwork.com/fl/sabaumair3

 

Best Regards,

Saba Umair

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Active Member
Emilio B Member Since: May 12, 2017
318 of 5,360

I just want to say how dissapointed I am in the Upwork job success score and if some of the Upwork support members will please explain how in the world is this possible.

I had a 94% job success and then I got 5 contracts in the past 3 weeks. Now out of the 5 contracts, 4 of them were with a grade of 5.00 and one was 4.40. And my job success score now has fallen down to 91%?

Please do not tell me that it private feedback is the culprit there is no way that out of all the 5 star contract that they have given me a lower private feedback because clients do not tend to do that. 

I am just 6 weeks away from being top rated and this has now put my top rated status in jeaopardy.

A real shame from Upwork, a real shame.

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Community Guru
Petra R Member Since: Aug 3, 2011
319 of 5,360

The comment on the 4.4 star feedback hints at poor private feedback so that contract counts against you for sure.

 

With only 19 ended contracts each contract weighs very heavily (represents over 5% of all your ended contracts) so one bad contract can tank you several percent.

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Active Member
g g Member Since: Nov 27, 2017
320 of 5,360

But four 5 star contracts are not taken into consideration to atleast NOT lower my job success score?

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