@Emma C wrote:
I have spoken to the customer services team about the original subject matter many times.....
I was advised to post on here by Upwork support
Those two statements are connected: It means "We have told you the same thing time and time again, we won't tell you anything different this time or the next many times, feel free to tell someone else..."
Furthermore I am a little puzzled that you think your "No Feedback" contracts are having much of an effect on your JSS.... They almost certainly don't, you don't have a high percentage of those and a small percentage does not affect your JSS.
Yes we are always making full reports of each feedback we receive, as I have already done on your first comment.
Please note that reviewing profiles does not mean that actions will be taken.
Your more than welcome to post or discuss any topics you would like, even provide advices for new freelancers that are struggling and are coming here for an advice.
If you need further help with more private details you can always write me a PM.
Enjoy the rest of the weekend all.
Completely agree with Emma, Upwork has a ridiculous JSS system, which does not favour freelancers.
I have long term clients, who do not leave feedback - but they are happy hence giving me repeat projects again and again. Upwork does not take this into account - even with 100% recommendation form clients, they have reduced my score to 76, rendering me unsuccessful in getting new projects even after delivering well on all my previous work.
I am also looking to other sites than Upwork, because of this.
You are so right, so according to Upwork it is the freelancer's fault if the clients aren't leaving any feedback, if they are one-off users and are irresponsible, unprofessional, careless and directionless?
Oh well, and we are also respsonsible for the shady "private feedback" part, how can we even think of improving something that is kept private from us? If a client has a complaint they can directly message the freelancer and communicate better, instead of ruining a freelancer's JSS and work history.
Upwork seems to think that by vaguely explaining rules the specifics of which they think they can keep from us that this is a proper response to us pointing out a system that is blatantly flawed in its scoring system. Par for the course...
I had 92% JSS even last week. By this time I haven't closed any job. But this week the JSS automatically downgraded to 90%! 2% minus without any reason!
Can anybody tell me why it happened? What I should do now?
Same with me as well..Infact i successfully completed one job which i got a perfect 5 on 5..Thought i would get a better rating..But instead i was downgraded as well