My JSS downgraded without any reason

[Melba K]

Hi Aminul, It happens to me last week.....I'm removed from Top Rated eventhough no one leaves me nasty feedback and no one close the contracts,   I'm not really paying attention to all this forum and until something happen to me I'm now spending time reading forum instead of looking for new client but I'm supposed to look for new clients just that I'm really puzzled how I get that score without doing nothing. It feels like I've got a lot of ? running inside my mind lol.

[Sue P]

I am concerned with this issue as well. I have been an active freelancer for over 7 years and have steadily dropped in my JSS score, now to 95%. I have approximately 45 jobs that have been successfully completed and paid by the clients, but they have not been officially ended by the clients. I have written to all of them, and some of them I have written to repeatedly (4-5 times).  Nothing changes. I believe this is reflective in my score and I am afraid to end the jobs myself. I was hoping that if there was inactivity on the job, and there was no response from the client over a length of time, that Upwork would close the job. Some of these completed jobs are over 2 or 3 years old. I, too, don't feel the freelancer should have to be penalized. Please advise. Thank you. 

[Martina P]

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@Aminul I wrote:

I had 92% JSS even last week. By this time I haven't closed any job. But this week the JSS automatically downgraded to 90%! 2% minus without any reason!

Can anybody tell me why it happened? What I should do now?

Thanks.

Aminul

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 It is quite possible for JSS to change even if you had no jobs for some time, as the jobs that are included in the respective calculation windows change over time. That is the reason why your JSS changes.

The thing to do to improve JSS is actually always the same. Provide great work and have great feedback from happy clients. 

[Lara M]

My favorite thing about Upwork is that you guys continually lecture about TOS, yet are in clear violation of GDPR rules in refusing to turn over ANY private info you have on your users-this includes private feedback and JSS calculations.**Edited for Community Guidelines**

[Katrina B]

Can you show me where it says JSS and private feedback information? I'm pretty sure Upwork is up to date and their lawyers are well aware of any compliance issues. 

[Lara M]

Have you read the GDPR requirements?  Companies are required to turn over all information they hold on people. I would recommend you read the rules before you come for me. 

[Jonathan R]

If it is longer then 1 year.  Then you are more then likey in violation of the law for users in the state of Texas.    As Texas law and courts have ruled that you cant hold anyone over a year.  

[Lorianne R]

Why are we deviating from the real problem here (UpWork penalizing us for nonsense no-review) instead of helping each other out?

[Brian F]

"Why are we deviating from the real problem here (UpWork penalizing us for nonsense no-review) instead of helping each other out?"

Because of the approach of Upwork and because of Gurus like Petra who always assume the freelancer is at fault and that the system is not mistreating them.  She answers a huge portion of posts and always justifies the JSS system.  When people are shouting from the rooftops that the system is problematic, they aren't looking for an explanation as to why the system is penalizing them.  They are asking for the problems to be acknowleged and for reform to happen.  But the responses never account for that.

This forum was created by Upwork in part to allow people to blow off steam, apart from resolving technical issues.  But it's clear Upwork doesn't care what freelancers say because its staff have been ignoring our resoundingly clear complaints about this system, doing nothing watsoever to mitigate the issues raised in favor of the concerns of freelancer over any months, over a year now.  It's disgusting.

Instead of s sympathetic ear, freelancers here get attacked as if they are poor performers with far more problematic ratings than their results indicate.  CLEARLY non-reviews are costing JSS points for many and it needs to stop.  Period, full stop.  Bad feedback should count against you, non-feedback, no matter how much, should not count against you when we have no mechanism to force a client to leave a review and no non-review can ever be proven to indicate poor performance bya  freelancer.

This isn't that difficult.  The JSS system makes it difficult.  As somsone whose score has in the past been lower than his clients would recommend me score, I know what I am talking about despite the chaff thrown up in this forum.  Leaving aside the issue of public vs private feedback--a whole other can of worms--just stop counting non-reviews and open contracts in JSS and in "clients who would recomment you" percentage.  ONLY include clients who left feedback, period, full stop.  This is reasonable.

Also include clear, public definitions of what constitutes "success"in JSS and what counts against this score, period, full stop.

[Brian F]

"Why are we deviating from the real problem here (UpWork penalizing us for nonsense no-review) instead of helping each other out?"

[Lorianne R]

It just bothers me that we attack each other instead of helping each other, that just helps UpWork not taking our claims seriously.