@Aditya P wrote:
Hi ,One of my Client gave me 3.5 rating but i sent them request to change their feedback and now i got the 5 star rating but when i see job score its reduced from 89% to 86% Job Success ?.
its happen twice with job Score.Couple of days before i was Top rated. but one of client gave me low rating but after i sent the request to change the feedback score , client change the feedback & gave me 5 star rating
That is because pestering a client to change the feedback only allows them to change the public feedback. The private feedback remains and affects your JSS.
Thank you for your Reply.
Then How i can Request to client change their Private feedback?
As sometime Clients by Mistake Leave low Rating ?
Please Advise as the low rating effect my work & cients.
@Aditya P wrote:
Then How i can Request to client change their Private feedback?.
You can't. Nor can the client. Nobody can. The private feedback is set in stone and can not be changed to make sure that freelancers who are unprofessional enough to pester clients to have their feedback changed can not manipulate the JSS.
If you were top rated before this Sunday you can, however, use your perk and request for the contract to be excluded from your JSS calculation, provided you haven't used the perk in the last 3 months and 10 contracts.
I have 15 successfully completed jobs and 6 ongoing projects on upwork.
Out of these 15 finished jobs I have been awarded five stars for 14 jobs. The remaining 1 was finished last week with 4.6 stars.
I had 100 jss on upwork till last week, but due to that one job with 4.6 stars my score fell to 97 and that happened last week.
Total stars I received 74.6 out of 75 which is 99.46%
Can anybody tell why I fell to 97% instead of 99%?
The calculation isn't as straightforward as that.
It takes into account not just the public feedback, but also the private feedback that the client left you, along with other factors.
Hello. I've been in Upwork for quite a long time now and was able to reach a JSS of 100%. Now, I decided to work in a local company to undergo training and gain experience so I can expand my skillset which I could be used when I get back to Upwork. Will my JSS go down during the time of my inactivity since my training will go for few months? I don't have active and inactive contracts.
I got a reply from a customer support thru chat. This might be helpful for readers.
That would only be the case if your 2 year or 12 month windows are also 100%.
If you were ever below 100% and take 6 months off, and therefor no longer HAVE a 6 month window with enough completed contracts to calculate a JSS with, the JSS will default to the 12 or 24 month windows and if those are NOT 100% your JSS will go down.