Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: Client Changed their feedback score from 3.5 to 5 star but after sometime i dropped from top rat

Community Guru
Petra R Member Since: Aug 3, 2011
1161 of 3,369

@Mohd Z wrote:

I have complete 6 jobs till now but my job success rate is showing only 90% instead of 100%, can someone help me in finding why is it 90% only.

 

I have done 6 jobs and all are closed and completed properly.


 It seems you are unaware of private feedback? Take a look at your My Stats page.

What does it say under "Clients who would recommend" which is a summary of the private feedback you received. This is a very, very important factor of your JSS.

 

 

Active Member
Mohd Z Member Since: Aug 29, 2017
1162 of 3,369

Thank you Petra for reverting.

 

Yes my stats of ""Clients who would recommend" is 80%.

 

Out of those 6 contract there was a contract where client release the funds but did not close the contract so after shooting him many reminders i closed that contract myselft but the client never came back on upwork and did not provide me any feedback for it, i think this is the reason of my lower "Clients who would recommend" percentage, is there any solution for it ? is there any way i can improve me "Clients who would recommend" percentage and overall JSS ?

Community Guru
Petra R Member Since: Aug 3, 2011
1163 of 3,369

Mohd Z wrote:  i think this is the reason of my lower "Clients who would recommend" percentage, is there any solution for it ? is there any way i can improve me "Clients who would recommend" percentage and overall JSS ?

 No, that contract is not included in that calculation, it only includes the clients who actually left public and private feedback and 80% is reasonably poor. That "No feedback" client did not leave feedback so did not factor into it. You either got VERY poor private feedback from one client, or lukewarm private feedback from 2 or more.

 

The only solution is to make sure any future jobs end with really happy clients who got great work.

Active Member
Mohd Z Member Since: Aug 29, 2017
1164 of 3,369

Hmm, i got your points.

 

I will try to improve it and i think it will improve gradually once i will start completing more project with great feedbacks.

 

 

Active Member
Aditya P Member Since: Oct 30, 2016
1165 of 3,369

Hi ,One of my Client gave me 3.5 rating but i sent them request to change their feedback and now i got the 5 star rating but when  i see job score its reduced from 89% to 86% Job Success ?.

 

its happen twice with job Score.Couple of days before i was Top rated. but one of client gave me low rating but after i sent the request to change the feedback score , client change the feedback & gave me 5 star rating but after few days i drop from top rated to 89%.

 

Are there any My Miscalculation or any bug ?

 

Please Advise.

Thanks & Regards!

Aditya

Highlighted
Community Guru
Petra R Member Since: Aug 3, 2011
1166 of 3,369

@Aditya P wrote:

Hi ,One of my Client gave me 3.5 rating but i sent them request to change their feedback and now i got the 5 star rating but when  i see job score its reduced from 89% to 86% Job Success ?.

 

its happen twice with job Score.Couple of days before i was Top rated. but one of client gave me low rating but after i sent the request to change the feedback score , client change the feedback & gave me 5 star rating



That is because pestering a client to change the feedback only allows them to change the public feedback. The private feedback remains and affects your JSS.
 

Active Member
Aditya P Member Since: Oct 30, 2016
1167 of 3,369

Hi Petra,

Thank you for your Reply.

Then How i can Request to client change their Private feedback?

As sometime Clients by Mistake Leave low Rating ?

 

Please Advise as the low rating effect my work & cients.

Community Guru
Petra R Member Since: Aug 3, 2011
1168 of 3,369

@Aditya P wrote:

Then How i can Request to client change their Private feedback?

.

 You can't. Nor can the client. Nobody can. The private feedback is set in stone and can not be changed to make sure that freelancers who are unprofessional enough to pester clients to have their feedback changed can not manipulate the JSS.


If you were top rated before this Sunday you can, however, use your perk and request for the contract to be excluded from your JSS calculation, provided you haven't used the perk in the last 3 months and 10 contracts.

Active Member
Gulraiz Ahmad S Member Since: Feb 16, 2018
1169 of 3,369

Hi,

I have 15 successfully completed jobs and 6 ongoing projects on upwork.

Out of these 15 finished jobs I have been awarded five stars for 14 jobs. The remaining 1 was finished last week with 4.6 stars.

I had 100 jss on upwork till last week, but due to that one job with 4.6 stars my score fell to 97 and that happened last week.

Total stars I received 74.6 out of 75 which is 99.46%

Can anybody tell why I fell to 97% instead of 99%?

Community Leader
Prachi T Member Since: Nov 4, 2017
1170 of 3,369

The calculation isn't as straightforward as that.

It takes into account not just the public feedback, but also the private feedback that the client left you, along with other factors.

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS