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Re: Client Changed their feedback score from 3.5 to 5 star but after sometime i dropped from top rat

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Active Member
Mohd Z Member Since: Aug 29, 2017
1381 of 5,529

Hmm, i got your points.

 

I will try to improve it and i think it will improve gradually once i will start completing more project with great feedbacks.

 

 

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Aditya P Member Since: Oct 30, 2016
1382 of 5,529

Hi ,One of my Client gave me 3.5 rating but i sent them request to change their feedback and now i got the 5 star rating but when  i see job score its reduced from 89% to 86% Job Success ?.

 

its happen twice with job Score.Couple of days before i was Top rated. but one of client gave me low rating but after i sent the request to change the feedback score , client change the feedback & gave me 5 star rating but after few days i drop from top rated to 89%.

 

Are there any My Miscalculation or any bug ?

 

Please Advise.

Thanks & Regards!

Aditya

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Petra R Member Since: Aug 3, 2011
1383 of 5,529

@Aditya P wrote:

Hi ,One of my Client gave me 3.5 rating but i sent them request to change their feedback and now i got the 5 star rating but when  i see job score its reduced from 89% to 86% Job Success ?.

 

its happen twice with job Score.Couple of days before i was Top rated. but one of client gave me low rating but after i sent the request to change the feedback score , client change the feedback & gave me 5 star rating



That is because pestering a client to change the feedback only allows them to change the public feedback. The private feedback remains and affects your JSS.
 

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Aditya P Member Since: Oct 30, 2016
1384 of 5,529

Hi Petra,

Thank you for your Reply.

Then How i can Request to client change their Private feedback?

As sometime Clients by Mistake Leave low Rating ?

 

Please Advise as the low rating effect my work & cients.

Community Guru
Petra R Member Since: Aug 3, 2011
1385 of 5,529

@Aditya P wrote:

Then How i can Request to client change their Private feedback?

.

 You can't. Nor can the client. Nobody can. The private feedback is set in stone and can not be changed to make sure that freelancers who are unprofessional enough to pester clients to have their feedback changed can not manipulate the JSS.


If you were top rated before this Sunday you can, however, use your perk and request for the contract to be excluded from your JSS calculation, provided you haven't used the perk in the last 3 months and 10 contracts.

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Gulraiz Ahmad S Member Since: Feb 16, 2018
1386 of 5,529

Hi,

I have 15 successfully completed jobs and 6 ongoing projects on upwork.

Out of these 15 finished jobs I have been awarded five stars for 14 jobs. The remaining 1 was finished last week with 4.6 stars.

I had 100 jss on upwork till last week, but due to that one job with 4.6 stars my score fell to 97 and that happened last week.

Total stars I received 74.6 out of 75 which is 99.46%

Can anybody tell why I fell to 97% instead of 99%?

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Prachi T Member Since: Nov 4, 2017
1387 of 5,529

The calculation isn't as straightforward as that.

It takes into account not just the public feedback, but also the private feedback that the client left you, along with other factors.

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Gulraiz Ahmad S Member Since: Feb 16, 2018
1388 of 5,529

Thanks Prachi for the reply.

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Lou Maria Fei P Member Since: Dec 16, 2017
1389 of 5,529

Is there a way where my Job Success score can be recalculated? It always decreasing. Last 2 weeks it is 93%, then after 2 weeks it is now 89% and I got 2 new good feedbacks with 5 stars and a strong relationship with those clients. Please let me know if it is possible to recalculate it. Thanks!

 
 
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Adrian Steven Q Member Since: Sep 7, 2017
1390 of 5,529

Hello. I've been in Upwork for quite a long time now and was able to reach a JSS of 100%. Now, I decided to work in a local company to undergo training and gain experience so I can expand my skillset which I could be used when I get back to Upwork. Will my JSS go down during the time of my inactivity since my training will go for few months? I don't have active and inactive contracts.

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