Profile page and Stats page shows different JSS.. Which one is correct ?

[Gulraiz Ahmad S]

Hi,

I have 15 successfully completed jobs and 6 ongoing projects on upwork.

Out of these 15 finished jobs I have been awarded five stars for 14 jobs. The remaining 1 was finished last week with 4.6 stars.

I had 100 jss on upwork till last week, but due to that one job with 4.6 stars my score fell to 97 and that happened last week.

Total stars I received 74.6 out of 75 which is 99.46%

Can anybody tell why I fell to 97% instead of 99%?

[Prachi T]

The calculation isn't as straightforward as that.

It takes into account not just the public feedback, but also the private feedback that the client left you, along with other factors.

[Gulraiz Ahmad S]

Thanks Prachi for the reply.

[Lou Maria Fei P]

Is there a way where my Job Success score can be recalculated? It always decreasing. Last 2 weeks it is 93%, then after 2 weeks it is now 89% and I got 2 new good feedbacks with 5 stars and a strong relationship with those clients. Please let me know if it is possible to recalculate it. Thanks!

[Adrian Steven Q]

Hello. I've been in Upwork for quite a long time now and was able to reach a JSS of 100%. Now, I decided to work in a local company to undergo training and gain experience so I can expand my skillset which I could be used when I get back to Upwork. Will my JSS go down during the time of my inactivity since my training will go for few months? I don't have active and inactive contracts.

[Adrian Steven Q]

I got a reply from a customer support thru chat. This might be helpful for readers.

"

To give you more understanding on how your score updates, the Upwork system takes snapshots of your 6-, 12- and 24-month history in the marketplace and calculates a score for each, so even if you do not have new contracts, it is possible that score will change. One example would be if one, two or three of your previous jobs will be outside the 24 month period that will not be included in the calculation of your score thus the score will change

also know that taking a break will not adversely affect Job Success Score. If you take a break, the score will stay the same while past jobs remain as long as these jobs are in the 24-month window.

Job Success looks at the overall performance in the past 24-months and more heavily weighs recent work (not a lack of work). If you had a rough start, but are improving, older jobs won't count against them as much.

"

[Petra R]

That would only be the case if your 2 year or 12 month windows are also 100%.

If you were ever below 100% and take 6 months off, and therefor no longer HAVE a 6 month window with enough completed contracts to calculate a JSS with, the JSS will default to the 12 or 24 month windows and if those are NOT 100% your JSS will go down.

[Priyanka B]

Hi..

My Profile page shows 91% Jss and Stats page shows 94%.. Which one is correct?

Thanks 

[Petra R]

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@Priyanka B wrote:

My Profile page shows 91% Jss and Stats page shows 94%.. Which one is correct?

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 Wait a few hours until it has all updated. Whatever it shows then is the correct one.

[Sanja D]

My JSS seems to be stuck at 87%. It's been 87 for 6 months -  during that  period, I finalized several contracts, had some good feedback and a few bad clients - the usual stuff. JSS never changed that number is always there.