Profile page and Stats page shows different JSS.. Which one is correct ?

[Adrian Steven Q]

I got a reply from a customer support thru chat. This might be helpful for readers.

"

To give you more understanding on how your score updates, the Upwork system takes snapshots of your 6-, 12- and 24-month history in the marketplace and calculates a score for each, so even if you do not have new contracts, it is possible that score will change. One example would be if one, two or three of your previous jobs will be outside the 24 month period that will not be included in the calculation of your score thus the score will change

also know that taking a break will not adversely affect Job Success Score. If you take a break, the score will stay the same while past jobs remain as long as these jobs are in the 24-month window.

Job Success looks at the overall performance in the past 24-months and more heavily weighs recent work (not a lack of work). If you had a rough start, but are improving, older jobs won't count against them as much.

"

[Petra R]

That would only be the case if your 2 year or 12 month windows are also 100%.

If you were ever below 100% and take 6 months off, and therefor no longer HAVE a 6 month window with enough completed contracts to calculate a JSS with, the JSS will default to the 12 or 24 month windows and if those are NOT 100% your JSS will go down.

[Priyanka B]

Hi..

My Profile page shows 91% Jss and Stats page shows 94%.. Which one is correct?

Thanks 

[Petra R]

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@Priyanka B wrote:

My Profile page shows 91% Jss and Stats page shows 94%.. Which one is correct?

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 Wait a few hours until it has all updated. Whatever it shows then is the correct one.

[Sanja D]

My JSS seems to be stuck at 87%. It's been 87 for 6 months -  during that  period, I finalized several contracts, had some good feedback and a few bad clients - the usual stuff. JSS never changed that number is always there.

[Petra R]

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@Sanja D wrote:

My JSS seems to be stuck at 87%. It's been 87 for 6 months -  during that  period, I finalized several contracts, had some good feedback and a few bad clients - the usual stuff. JSS never changed that number is always there.

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 That would indicate that your best "window" is your 2 year window - which contains the most contracts so it takes quite a lot to shift as you have a lot of contracts in that window.

I am hazarding a guess that what is holding you back is a significant percentage of contracts in your calculation window which ended without anything having been paid (either cancelled, closed without any payment ever, fully refunded or open but nothing ever (!) paid for months.) Such contracts are really toxic. Any single one of those will hurt.

[Sanja D]

@ Petra:

I think you're right. I had a few  clients from hell - some of them canceled contracts and tried to use artwork (I made sure they don't lol), and a few of them awarded the job and I never heard from them again...
I'll check back in 2 years ;-) - since 98% of the jobs posted require JSS of 90% and higher

[Alina Y]

Hello! Would you be so kind to help me get more clarity regarding the change in my JSS?
My JSS has been 100%, but suddenly gone down to 83%.
I have one open contract, but since July no activity, another open contract, but since one month no activity in it.
I contacted both clients and asked to close the contracts, if my support isn't required anymore, both of them ignored my request.
I find it totally unfair, I did good job for the both of the clients and they were satisfied with my job.
Why should my JSS suffer?
I don't understand the reason for that.

[Petra R]

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@Alina Y wrote:
Hello! Would you be so kind to help me get more clarity regarding the change in my JSS?
My JSS has been 100%, but suddenly gone down to 83%.

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 Any contracts which were either closed with no payment ever or have been open for 2-3 months without anything ever having been paid?

It looks like you have one "dead" contract (100 divided by 6 x 5 = 83.33 = 83%)

[Tonya P]

With only 4 jobs and one without feedback, it wouldn't take much for OPs JSS to slip. That's barely enough contracts to qualify for a JSS calculation at all.