Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Job Success score lowered overnight

Active Member
Timothy F Member Since: Sep 13, 2018
1201 of 3,604

My job success score was at a respectable 92%, then suddenly, overnight it went down to 89%, making me lose the 'top freelancer' badge. 

Thing is, nothing changed. I've had no feedback between this morning and yesterday that could have lowered it, I'm working the same long-term project I always have too so don't have time to take on other projects. I have a couple of jobs that have been left open for a long time, despite several calls from me for the client to end the job if they're finished, would they affect it?  

Anyone know why this would've happened?

Seems a bit harsh to award me the 'top freelancer' thing, to only mercilessly rip it away from my vulnerable sleeping hands in the middle of a cold dark night for no apparent reason.

Highlighted
Moderator
Avery O Moderator Member Since: Nov 23, 2015
1202 of 3,604

Hi Timothy, 

 

Your Job Success score is updated every two weeks, and it’s important to note any movement in this score (either up or down) reflects both recent activity and activity over a longer period of time. Because we look at trends over a 24-month period, you can see your score change, even without recently closed contracts, due to past jobs slipping out of the 24-month window.


This help article explains how idle contracts affect your Job Success Score. You may also read more about how scores are calculated on this help article


-Avery
Untitled
Highlighted
Active Member
Timothy F Member Since: Sep 13, 2018
1203 of 3,604

Thanks for you answer, but I haven't been with Upwork long enough for the 24 month window to apply to me. 

Highlighted
Community Guru
Sanja D Member Since: Dec 18, 2013
1204 of 3,604

"Contracts with no earnings and no feedback, whether closed or not, can significantly lower your JSS because they indicate client dissatisfaction. "

Oh, really? How exactly they indicate client dissatisfaction? Do messages in the message room get checked by the JSS calculating bot?

How about the contract with no earnings and no feedback - and no specs from the client - except one sentence - "sorry, I've been busy with other stuff and this project will have to wait" .
I just closed that one that's been open for months waiting for the client to find the time to finalize that project. Somehow I think that my JSS will drop additional 10% after this....

Highlighted
Community Guru
Martina P Member Since: Jul 11, 2018
1205 of 3,604

@Sanja D wrote:

"Contracts with no earnings and no feedback, whether closed or not, can significantly lower your JSS because they indicate client dissatisfaction. "

Oh, really? How exactly they indicate client dissatisfaction? Do messages in the message room get checked by the JSS calculating bot?

How about the contract with no earnings and no feedback - and no specs from the client - except one sentence - "sorry, I've been busy with other stuff and this project will have to wait" .
I just closed that one that's been open for months waiting for the client to find the time to finalize that project. Somehow I think that my JSS will drop additional 10% after this....


 That is exactly why client management skills are so important, and never accepting a contract where you don't have all, or most material to do the task. Accepting hastily or without much thought often leads to bad outcomes. 

Highlighted
Community Guru
Sanja D Member Since: Dec 18, 2013
1206 of 3,604

I accepted the project because RFP was detailed - I just needed the name for the company. The client said they're deciding on it - and then just informed me that he's busy with other stuff...

So it wasn't the case of "Logo needed" job post with no details - client seemed professional, but eventually  probably decided not to start the business...

Highlighted
Community Guru
Petra R Member Since: Aug 3, 2011
1207 of 3,604

@Timothy F wrote:


Thing is, nothing changed. I've had no feedback between this morning and yesterday that could have lowered it, I'm working the same long-term project I always have too so don't have time to take on other projects. I have a couple of jobs that have been left open for a long time, despite several calls from me for the client to end the job if they're finished, would they affect it? 


 Do you have any open contracts which have **NO** earnings (ever) and have been open for 2 months or longer?

Was it during this last update (on Sunday) that you lost your top rated status?

 

Highlighted
Active Member
Timothy F Member Since: Sep 13, 2018
1208 of 3,604

I have inactive open contacts but they all have some amount of earnings. 
I don't think it was Sunday,  the first I became aware of it was when I recived an email last night/this morning (during the 'AM's of the night). 

Highlighted
Community Guru
Petra R Member Since: Aug 3, 2011
1209 of 3,604

@Timothy F wrote:

I have inactive open contacts but they all have some amount of earnings. 
I don't think it was Sunday,  the first I became aware of it was when I recived an email last night/this morning (during the 'AM's of the night). 


 It was Sunday. JSS only updates once every 14 days, always on a Sunday early afternoon.

 

Did you close or cancel a job that never had any earnings? 

 

 

Highlighted
Active Member
Timothy F Member Since: Sep 13, 2018
1210 of 3,604

Nothing, no. last closed job was 28th Sep. 

It's a mystery why I dropped 2%. 

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS